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Cisco 7962 phone not accepting firmware

Chojin
Level 1
Level 1

Well, halfway. We're switching from SCCP to SIP so was switching a phone. It gets an ip address, gets halfway through downloading files. But it just stops after apps42.9-4-2ES26.sbn, repeats the process, then reboots and the whole things starts over again.

 

1049345: Jun 13 20:14:38.822: TFTP: Looking for term62.default.loads
1049346: Jun 13 20:14:38.826: TFTP: Opened flash0:phone/7942-7962/term62.default.loads, fd 4, size 666 for process 135
1049347: Jun 13 20:14:38.838: TFTP: Finished flash0:phone/7942-7962/term62.default.loads, time 00:00:00 for process 135
1049348: Jun 13 20:14:39.722: TFTP: Looking for jar42sip.9-4-2ES26.sbn
1049349: Jun 13 20:14:39.726: TFTP: Opened flash0:phone/7942-7962/jar42sip.9-4-2ES26.sbn, fd 4, size 1765313 for process 135
1049350: Jun 13 20:14:46.670: TFTP: Finished flash0:phone/7942-7962/jar42sip.9-4-2ES26.sbn, time 00:00:06 for process 135
1049351: Jun 13 20:14:52.046: TFTP: Looking for cnu42.9-4-2ES26.sbn
1049352: Jun 13 20:14:52.046: TFTP: Opened flash0:phone/7942-7962/cnu42.9-4-2ES26.sbn, fd 4, size 581755 for process 135
1049355: Jun 13 20:14:54.430: TFTP: Finished flash0:phone/7942-7962/cnu42.9-4-2ES26.sbn, time 00:00:02 for process 135
1049356: Jun 13 20:14:56.966: TFTP: Looking for apps42.9-4-2ES26.sbn
1049357: Jun 13 20:14:56.966: TFTP: Opened flash0:phone/7942-7962/apps42.9-4-2ES26.sbn, fd 4, size 4638412 for process 135
1049358: Jun 13 20:15:15.258: TFTP: Finished flash0:phone/7942-7962/apps42.9-4-2ES26.sbn, time 00:00:18 for process 135

 

And that's it. term62.default shows dsp42.9-4-2ES26.sbn should be next. Did a couple of factory defaults on the phone without luck. Any ideas what I should look for in why it's stopping here?

 

Thanks!

1 Accepted Solution

Accepted Solutions

M02@rt37
VIP
VIP

Hi @Chojin

Do you re try to xtract again the archive firmware tar file?

 

.

 

Best regards
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View solution in original post

3 Replies 3

Leo Laohoo
Hall of Fame
Hall of Fame
From what version is the phone operating from? What hardware version is the phone?

The phone was 9-4-2 SSCP before. I'm switching it to 9-4-2 SIP. There was no problem upgrading the phone to a newer SCCP firmware. So I'm assuming the hardware version can handle 9-4-2. I'll try re downloading the firmware then uploading fresh to the router.

 

Thanks!

M02@rt37
VIP
VIP

Hi @Chojin

Do you re try to xtract again the archive firmware tar file?

 

.

 

Best regards
.ı|ı.ı|ı. If This Helps, Please Rate .ı|ı.ı|ı.