Hello, We installed licenses for CCX premium and also configured a CCP server to accept chat requests from customers.  We are running version 12.5 SU1 on both applications.  We use extensive wall boards for voice by querying the UCCX server.  I have ...

Hello, I may be overthinking this but can't figure out the best way to do this.  We have 2 SIP trunks out to the PSTN.  I have to send a specific caller ID out each trunk. For example a certain DID range belongs to trunk 1 and another range belongs t...

Hello,I am trying to setup (phone) notification devices in Unity.  Once a voicemail is received the call will come from the Cisco Unity trunk.  I am running into an issue because there is not a caller ID being sent with the call.  Would someone be ab...

Hello, We currently have SRST's at many remote sites.  Each site has approximately 5-10 POTS lines which cost $20-$40/each depending on site.  I was curious if it's possible to use something like cellular instead of POTS lines for this.  Does anyone ...