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Hello, We installed licenses for CCX premium and also configured a CCP server to accept chat requests from customers. We are running version 12.5 SU1 on both applications. We use extensive wall boards for voice by querying the UCCX server. I have ...
Hello, I have UCCX Standard 12.5. I do not have any premium licenses. I am trying to find information on how to integrate some sort of "chat with customers" feature on our public website. Based on my research, this feature was available back in 10...
Hello, I may be overthinking this but can't figure out the best way to do this. We have 2 SIP trunks out to the PSTN. I have to send a specific caller ID out each trunk. For example a certain DID range belongs to trunk 1 and another range belongs t...
Hello,I am trying to setup (phone) notification devices in Unity. Once a voicemail is received the call will come from the Cisco Unity trunk. I am running into an issue because there is not a caller ID being sent with the call. Would someone be ab...
Hello, We currently have SRST's at many remote sites. Each site has approximately 5-10 POTS lines which cost $20-$40/each depending on site. I was curious if it's possible to use something like cellular instead of POTS lines for this. Does anyone ...
Any other ideas on how I can accomplish this? I have a case open with TAC.. They suggested something similar and to use http://servername:9443/realtime/ChatQueueStatis/ which unfortunately gives me the same error I mentioned in my previous post. If...
Hello,This could work. So the first link (schema) worked but the second did not. I added in the actual server name for "servername" http://servername:9080/realtime/ChatQueueStatistics/ Cisco Systems, Inc.HTTP Status 405 - Method Not Allowedtype: St...
This is coming to Webex Meetings in version 40.9. Currently this is only available in Webex training. I actually work for a Court as well and this is a change we have been asking for since January. https://help.webex.com/en-us/n8dklav/Explore-Train...
Thank you for the information. Is there any 3rd party products you can reccomend? They don't have to necessarily integrate with CCX. I just can't switch over our 200 seats from enhanced to premium as the cost is too high.
