Unity Connection 8.5.1SU1 adding a subscriber fails

[Jason Aarons]

Can’t seem to bring up a Cisco Unity Connection 8.5.1SU1 secondary server (Subscriber). The CU Publisher is working fine and has mailboxes, etc.

Post install of the secondary server I got “The installation of Cisco Unity Connection has completed successfully. Cisco Unity Connection 8.5.1.11900-21”

Using CCMSerivce on Unity Connection Publisher I select the IP address of the Unity Connection Subscriber reports “Connection to the Server cannot be established (Unknown Error)”

First go around TAC had me rebuild the CU Subscriber because they couldn’t view any install log files after 24 hours. However rebuilding Subscriber didn’t fix the problem.

Publisher view

SERVER                 ID STATE    STATUS     QUEUE  CONNECTION CHANGED

-----------------------------------------------------------------------

g_junityq01_ccm8_5_1_11900_21    2 Active   Local           0

g_punityq02_ccm8_5_1_11900_21    3 Active   Connected       0 Apr 12 12:28:07

end of the file reached

options: q=quit, n=next, p=prev, b=begin, e=end (lines 1 - 4 of 4) :

Subscriber view

SERVER                 ID STATE    STATUS     QUEUE  CONNECTION CHANGED

-----------------------------------------------------------------------

g_junityq01_ccm8_5_1_11900_21    2 Active   Connected       0 Apr 12 12:28:07

g_punityq02_ccm8_5_1_11900_21    3 Active   Local           0

end of the file reached

options: q=quit, n=next, p=prev, b=begin, e=end (lines 1 - 4 of 4) :

admin:utils service list

Requesting service status, please wait...

System SSH [STARTED]

Cluster Manager [STARTED]

Service Manager is running

Getting list of all services

>> Return code = 0

A Cisco DB[STARTED]

A Cisco DB Replicator[STARTED]

Cisco AMC Service[STARTED]

Cisco Audit Event Service[STARTED]

Cisco CDP[STARTED]

Cisco CDP Agent[STARTED]

Cisco CallManager Serviceability[STARTED]

Cisco CallManager Serviceability RTMT[STARTED]

Cisco Certificate Change Notification[STARTED]

Cisco Certificate Expiry Monitor[STARTED]

Cisco DRF Local[STARTED]

Cisco DRF Master[STOPPED]  Commanded Out of Service

Cisco Database Layer Monitor[STARTED]

Cisco Log Partition Monitoring Tool[STARTED]

Cisco RIS Data Collector[STARTED]

Cisco RTMT Reporter Servlet[STARTED]

Cisco Syslog Agent[STARTED]

Cisco Tomcat[STARTED]

Cisco Tomcat Stats Servlet[STARTED]

Cisco Trace Collection Service[STARTED]

Cisco Trace Collection Servlet[STARTED]

Connection Administration[STARTING]

Connection DB[STARTING]

Connection DB Event Publisher[STARTING]

Connection Directory Feeder[STARTING]

Connection License Server[STARTING]

Connection SNMP Agent[STARTING]

Connection Server Role Manager[STARTING]

Connection Serviceability[STARTING]

Host Resources Agent[STARTED]

MIB2 Agent[STARTED]

Native Agent Adapter[STARTED]

SNMP Master Agent[STARTED]

SOAP -Log Collection APIs[STARTED]

SOAP -Performance Monitoring APIs[STARTED]

SOAP -Real-Time Service APIs[STARTED]

System Application Agent[STARTED]

Cisco AXL Web Service[STOPPED]  Service Not Activated

Cisco DirSync[STOPPED]  Service Not Activated

Cisco Serviceability Reporter[STOPPED]  Service Not Activated

Cisco UXL Web Service[STOPPED]  Service Not Activated

Connection Access Layer[STOPPED]  Service Not Activated

Connection CM Database Event Listener[STOPPED]  Service Not Activated

Connection Conversation Manager[STOPPED]  Service Not Activated

Connection Database Proxy[STOPPED]  Service Not Activated

Connection Diagnostic Portal Service[STOPPED]  Service Not Activated

Connection Digital Networking Replication Agent[STOPPED]  Service Not Activated

Connection Exchange Notification Web Service[STOPPED]  Service Not Activated

Connection File Syncer[STOPPED]  Service Not Activated

Connection Groupware Caching Service[STOPPED]  Service Not Activated

Connection IMAP Server[STOPPED]  Service Not Activated

Connection Inbox RSS Feed[STOPPED]  Service Not Activated

Connection Integrated Mailbox Configuration[STOPPED]  Service Not Activated

Connection Jetty[STOPPED]  Service Not Activated

Connection Mailbox Sync[STOPPED]  Service Not Activated

Connection Message Event Service[STOPPED]  Service Not Activated

Connection Message Transfer Agent[STOPPED]  Service Not Activated

Connection Mixer[STOPPED]  Service Not Activated

Connection Notifier[STOPPED]  Service Not Activated

Connection Personal Communication Assistant[STOPPED]  Service Not Activated

Connection REST Service[STOPPED]  Service Not Activated

Connection Realtime Monitoring APIs[STOPPED]  Service Not Activated

Connection Reports Data Harvester[STOPPED]  Service Not Activated

Connection SMTP Server[STOPPED]  Service Not Activated

Connection SpeechView Processor[STOPPED]  Service Not Activated

Connection System Agent[STOPPED]  Service Not Activated

Connection Voice Mail Web Service[STOPPED]  Service Not Activated

Connection Voice Recognition Transport[STOPPED]  Service Not Activated

Connection Voice Recognizer[STOPPED]  Service Not Activated

Primary Node =false

admin:

[Rob Huffman]

Hi Jason,

What does this command return?

show cuc cluster status

Cheers!

Rob

[Jason Aarons]

It would appear I might be hitting http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtn61453

On new subscriber;

admin:show cuc cluster status

com.informix.asf.IfxASFException: Attempt to connect to database server (ciscounity) failed.

Command failed

Applying 8.5.1 software as patch results in corrupted CUC installation. 

Symptom:

After fresh installation of 8.5.1 software, we can notice several problem symptoms.

- Connection services and Connection DB does not start

- System cannot be accessed via web page

- Informix error messages for certain CLI commands

Example :- show cuc cluster status

com.informix.asf.IfxASFException: Attempt to connect to database server (ciscounity) failed.

Command failed

Conditions:

It is observed during fresh installation of Unity Connection product when installation was

started with earlier version of software and 8.5.1 software was applied as a patch during the setup process.

Workaround:

First, perform a fresh installation of earlier version of software using the install media. Then after verifying the installation, proceed with the upgrade to 8.5.1 as a separate process.

[Clifford McGlamry]

Jason,

I'm not familiar with that bug, however, I'm wondering if it might be something else.

I have noticed in the most recent builds that DNS becomes more and more of an issue, especially if it's not set up correctly.  Are you using DNS?  If so, do you have both forward AND REVERSE DNS properly configured?  When you test the DNS servers using the NSLOOKUP utility do you get successful forward and reverse DNS resolution using on the DNS servers U/C is pointing to?

If you're not using DNS, are the two servers in the same VLAN?

Cliff    

[Jason Aarons]

It would appear I might be hitting http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtn61453

On new subscriber;

admin:show cuc cluster status

com.informix.asf.IfxASFException: Attempt to connect to database server (ciscounity) failed.

Command failed

Applying 8.5.1 software as patch results in corrupted CUC installation.

Symptom:

After fresh installation of 8.5.1 software, we can notice several problem symptoms.

- Connection services and Connection DB does not start

- System cannot be accessed via web page

- Informix error messages for certain CLI commands

Example :- show cuc cluster status

com.informix.asf.IfxASFException: Attempt to connect to database server (ciscounity) failed.

Command failed

Conditions:

It is observed during fresh installation of Unity Connection product when installation was

started with earlier version of software and 8.5.1 software was applied as a patch during the setup process.

Workaround:

First, perform a fresh installation of earlier version of software using the install media. Then after verifying the installation, proceed with the upgrade to 8.5.1 as a separate process.

[Clifford McGlamry]

Maybe.  Based on your original post, I was under the impression that the secondary server is a brand new installation.  That bug applies to upgrades.

Which case apples to you?  And it sounds like either way, you need help from TAC.

Cliff

[Jason Aarons]

The secondary was a new install to make Unity Connection a cluster, once I used the bootable 8.5.1SU1 I had no problems.

[soupseven]

Hi,

I believe I have hit the same bug.

The primary UC has been installed and upgraded to SU1. When we powered on the secondary server, it asked for an upgrade before integration, since the it is in different version of primary. So I upgraded and installation completed successfully. Then I cannot access it from GUI, and on the primary server, I can see database communication error when contacting secondary UC.

How could we reinstall the original UC with disk on the secondary UC, since it has to be on the same version of the primary? Otherwise, it cannot proceed.The upgrade UC is not bootable.

Thanks,

Soup

[Rob Huffman]

Hi Soup,

Have you opened a TAC case? They should be able to set up a special download of

a bootable .iso for 8.5(1)su1 for you.

If not, can you please tell us what base 8.x DVD's you do have?

Cheers!

Rob

[soupseven]

Thanks, Rob,

I have opened a TAC case with no response yet.

The base version is 8.5.1.10000. And we have upgraded to 8.5.1.11900-21.

Soup

[Rob Huffman]

Hi Soup,

If you can't wait for TAC you may want to go ahead and install 8.5.1.10000 on the Sub

and them move forward with 8.5.1.11900-21. This Installation caveat should come into play here;

***Both servers in the cluster must run the same release of Cisco Unity Connection. The only exception is during a cluster software upgrade, during which a temporary mismatch is allowed.

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/installation/guide/8xcucig020.html

Cheers!

Rob

[soupseven]

Hi, Rob,

I have got the bootable image and am installing now.

However, I just want to follow up with your solution. When I install the subscriber, it firstly verify the publisher version. If there is a mismatch, it does not allow you to proceed any more. So basically you cannot install the original version on the subscriber.

Thanks,

Soup

[Jason Aarons]

The fix requires having the latest bootable 8.5.1SU1 contact Cisco TAC or your Cisco Account Manager.

Here is another bug related the futher enforces having the latest bootable image;

Applying 8.5.1 software as patch results in corrupted CUC installation.

Symptom:

After fresh installation of 8.5.1 software, we can notice several problem symptoms.

- Connection services and Connection DB does not start

- System cannot be accessed via web page

- Informix error messages for certain CLI commands

Example :- show cuc cluster status

com.informix.asf.IfxASFException: Attempt to connect to database server (ciscounity) failed.

Command failed

Conditions:

It is observed during fresh installation of Unity Connection product when installation was

started with earlier version of software and 8.5.1 software was applied as a patch during the setup process.

[Rob Huffman]

Hey Soup,

Thanks for posting back with your results (+5). I'm glad you

were able to get the proper "build" .iso file.

Jason....thanks to you as well for your kind follow up (+5)

Cheers!

Rob

[mbattsmac]

Hi,

I'm struggling with TAC on how to get the the 8.5.1SU1 bootable CD my engineer just says its not there responsibility to provide software , is this version on the PUT tool yet?

cheers

Mark