04-03-2012 12:00 PM - edited 03-16-2019 10:28 AM
Hello Community,
I am hoping to get your input regarding messages that Users receive AFTER they leave a voicemail message for another. If the Mailbox of the target is full, the caller does not receive a notification until after they leave their message. This is the full message that the Caller recieves "A receipt - your message to --- sent today at 2:33PM could not be delivered - reason code 422 - message
was not delivered because the recepients mailbox is full."
Many thanks!
Tom
Solved! Go to Solution.
04-03-2012 01:01 PM
Hi Tom,
I know what you're saying
For External callers only;
Message Storage > Mailbox Quotas " "
For Internal calls you can turn off the receipt only;
When a user tries to leave a message for another user whose mailbox has exceeded the send/receive quota, Connection allows the user to record and send the message. However, if the mailbox for the recipient is full, he or she does not receive the message, and if the user account for the recipient is configured to send non-delivery receipts when message delivery fails, Connection sends the message sender a non-delivery receipt.
On User Basics page;
Caution! Security risk. See Help for This Page for details. | |
Cheers!
Rob
04-03-2012 12:31 PM
Hi Tom,
It sounds like you may be hitting this bug;
Description
Details
More
Less
Status:
Open
Last Modified:
Jun 03,2011
More
Less
More
Less
Product:
Cisco Unity Connection
Platform:
Dependent
Severity:
6 - enhancement
Cheers!
Rob
04-03-2012 12:41 PM
Hi Rob,
Thanks for your input. I am wondering if there is a service paramater that I can change that will disable this message as it is sent to to Unity CN inbox of the Caller after they successfully leave their message. Or, how can I set up a parameter where the caller hears the mailbox for the user they are calling has a full mailbox first? This will discourage the caller from leaving a message and will reduce frustration. Make sense?
Many thanks!
Tomk
04-03-2012 01:01 PM
Hi Tom,
I know what you're saying
For External callers only;
Message Storage > Mailbox Quotas " "
For Internal calls you can turn off the receipt only;
When a user tries to leave a message for another user whose mailbox has exceeded the send/receive quota, Connection allows the user to record and send the message. However, if the mailbox for the recipient is full, he or she does not receive the message, and if the user account for the recipient is configured to send non-delivery receipts when message delivery fails, Connection sends the message sender a non-delivery receipt.
On User Basics page;
Caution! Security risk. See Help for This Page for details. | |
Cheers!
Rob
04-03-2012 01:39 PM
Thanks Rob! Many thanks for your help! Final question; Is there a service parameter I can utilize to change this for all internal calls or would I need to use Bulk Edit?
Kind regards,
Tom
04-03-2012 02:08 PM
Hi Tom,
You are most welcome my friend
Change it on the User Template and it will catch all "newly created" users, and then Bulk edit
for all the existing users.
Cheers!
Rob
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