Unity Connection 8.6 to 10.5 upgrade error message

[mightyking]

Hi Everyone,

I am upgrading Unity Connection from version 8.6 to 10.5.2.13901 and receiving the following error message:

An Unknow error occurred while accessing the upgrade file.

I tried using different options including SFTP or Local DVD/CD but no luck.

I tried to isolate the file into a folder which only contains the upgrade file . I also changed the OS Secure to Premissive again but none of the options worked. Here's the out put of the show version active:

admin:show ver
admin:show version ac
admin:show version active
Active Master Version: 8.6.2.21900-5
Active Version Installed Software Options:
ciscocm.version3-keys.cop
ciscocm.cuc_upgrade_10.5.2su3.cop
admin:

Would you please share your experience.

Thanks,

MK

[Aman Soi]

Hi MK,

Just a thought:

What is the vCPU being used for UCXN 10.5?

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/release/notes/10_5_2cucrn.html#39225

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/supported_platforms/10xcucspl.pdf

regds,

aman

[mightyking]

Hi Guys, thank you for taking the time and replying.

Please find attached the install log file.

Aman,

Here's the info regarding the vCPU being used.

VMware Installation:
        2 vCPU: Intel(R) Xeon(R) CPU E5-2660 v3 @ 2.60GHz
        Disk 1: 200GB
        6144 Mbytes RAM

Thanks,

MK

[Shashank Mahajan]

Which node fails to upgrade? Is it the Publisher or Subscriber node?

Is the Database Replication active?

The following error can be seen in the install logs:

07/12/2016 09:37:21 component_install|Execute "/common/refresh_upgrade/Cisco/connection/scripts/cuc-export RU Export 10.5.2.13901-2 8.6.2.21900-5 /common/component/connection /usr/local/cm/ /common/log/install/capture.txt"|<LVL::Debug>
07/12/2016 09:41:48 component_install|Writing unity connection into /common/log/install/component_failed.xml file.|<LVL::Info>
07/12/2016 09:41:48 component_install|/common/log/install/component_failed.xml created : 0|<LVL::Info>
07/12/2016 09:41:48 component_install|(CAPTURE) Launching export|<LVL::Debug>
07/12/2016 09:41:48 component_install|(CAPTURE) Database replication is not active.|<LVL::Debug>
07/12/2016 09:41:48 component_install|(CAPTURE) |<LVL::Debug>

07/12/2016 09:41:48 component_install|File:/common/download/10.5.2.13901-2/Cisco/bin/component_install:874, Function: execute_shell_cmd(), /common/refresh_upgrade/Cisco/connection/scripts/cuc-export RU Export 10.5.2.13901-2 8.6.2.21900-5 /common/component/connection /usr/local/cm/ /common/log/install/capture.txt failed (1)|<LVL::Error>
07/12/2016 09:41:48 refresh_upgrade|Final exit processing with result 1|<LVL::Info>

Provide the outputs for the following:

- show cuc cluster status

- utils dbreplication runtimestate

- utils ntp status

In addition to this, you can reboot this node, attempt the upgrade again and in case it fails then please provide the complete upgrade logs via RTMT.

[Atul Gaba]

Can you provide the insall logs for a failed upgrade.

-Atul