Hi there
By default, when a user deletes a voice message in Unity Connection, the message is sent to the Unity Connection deleted items folder and synchronized with the Outlook Deleted Items folder. When the message is deleted from the Unity Connection deleted items folder (the user can do this manually, or you can configure message aging to do it automatically), it is also deleted from the Outlook Deleted Items folder.
Try this
If Unity Connection synchronization to Office 365 is working (for example, voice messages are synchronized to users’ Exchange mailboxes) but synchronization from Office 365 is delayed (for example, the message waiting indicator is not turned off immediately after the last Unity Connection voice message is heard in ViewMail for Outlook), do the following tasks.
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In Cisco Unity Connection Administration, display the unified messaging account for one of the affected users, and select Reset.
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If synchronization from Exchange to Unity Connection starts working for the affected user, in Unity Connection Administration, display the unified messaging service associated with the affected user (Unified Messaging > Unified Messaging Services) and select Reset.
Hope this helps!
Cheers
Rath!
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