i use Unity Connection for AA
when the phone no answer after 15 second i set no answer transfer to 4000
and the 4000 is a AA
but when i call the phone and after 15 second the call was transfer to 4000 but no IVR only ring
i user RTMT to monitor port like this
For more details , just find the below:-
As a workaround to the above problem follow step below to achieve the desired message.
Make changes in Cisco Unified Communications Manager (CallManager).
1-Set the Call Forward Busy Internal and External for a phone number or a dummy extension.
2-Create a CTI Route point for the dummy extension, and set a call forward all to voice mail for this extension.
3-Copy the existing default Voice Mail Profile and create a new one with a Voice Mail Box Mask set to above extension.
4- Apply this profile to the CTI Route Point you created in Step 2.
Make changes in Cisco Unity Connection.
1- Create a Call handler (for example, HQ-AA) and record a greeting: your recorded message.
2-Send the call to the opening greeting call handler of the voicemail (or hang-up as per your requirement).
3-Create a forward routing rule, and set the call to route to the Call handler (for example, HQ-AA)
when the forwarding party is the dummy extension.
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