Unity Connection can't transfer to AA

[bo liu]

hello everyone

i use Unity Connection for AA

when the phone no answer after 15 second  i  set no answer transfer to 4000

and the 4000 is a AA

but when i call the phone and after 15 second the call  was transfer to 4000 but no IVR only ring

i user RTMT to monitor port like this

[bo liu]

who can help me

the CSS also includ the 4000 partition

when i direct to dial 4000 i can hear the ivr

[Jaime Valencia]

Check the VM mask

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

[bo liu]

hi jaime

can you tell me where is the VM mask?

[islam.kamal]

Hi

On CUCM

Go to> Feature> Voicemail> Voicemail Profile , you will find the mask just type on the mask 4000.

Thanks

please rate all useful information

[bo liu]

the 4000 is a AA

it not a voicemail...... i just want when i call a phone and the phone can transfer the call to 4000....

[islam.kamal]

Hi

I know that , but you need to display 4000 as AA .You have to do that to display the configured AA on the unity connection.

Thanks

please rate all useful information

[bo liu]

hi islam

can you say more detal......

i can't understand

in unity connection i config a call handler and a call routing

when called number is 4000 will use 4000 ivr

[islam.kamal]

Hi

For more details , just find the below:-

As a workaround to the above problem follow step below to achieve the desired message.

Make changes in Cisco Unified Communications Manager (CallManager).

1-Set the Call Forward Busy Internal and External for a phone number or a dummy extension.

2-Create a CTI Route point for the dummy extension, and set a call forward all to voice mail for this extension.

3-Copy the existing default Voice Mail Profile and create a new one with a Voice Mail Box Mask set to above extension.

4- Apply this profile to the CTI Route Point you created in Step 2.

Make changes in Cisco Unity Connection.

1- Create a Call handler (for example, HQ-AA) and record a greeting: your recorded message.

2-Send the call to the opening greeting call handler of the voicemail (or hang-up as per your requirement).

3-Create a forward routing rule, and set the call to route to the Call handler (for example, HQ-AA)

when the forwarding party is the dummy extension.

Thanks

please rate all useful information

[islam.kamal]

HI

Did you fix your problem?.

Thanks

Please rate all useful information

[bo liu]

hi islam

i use cuc is version 9

i creat hunt pilot to transfer the call to CUC.....not CTI route point....