03-08-2016 10:59 AM - edited 03-17-2019 06:09 AM
Community,
Is there a quick way (Other than creating a call handler for each extension) to get Unity to route calls to non voicemail extensions from a main greeting CH?
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Solved! Go to Solution.
03-08-2016 11:30 AM
That's different from what you posted
Is there a quick way (Other than creating a call handler for each extension) to get Unity to route calls to non voicemail extensions from a main greeting CH?
That checkbox will allow you to dial the DN and be transferred to it, assuming your transfer rules and CSS allows that.
03-08-2016 11:23 AM
No, CUC does not allow you to configure wildcards, you would need to configure one CH per DN to do that.
03-08-2016 11:25 AM
Jaime check out...
http://www.cla5h.com/unity-connection-8-6-call-transfer-to-non-unity-extension.html
One check box worked. Had customer test successfully.
03-08-2016 11:30 AM
That's different from what you posted
Is there a quick way (Other than creating a call handler for each extension) to get Unity to route calls to non voicemail extensions from a main greeting CH?
That checkbox will allow you to dial the DN and be transferred to it, assuming your transfer rules and CSS allows that.
03-08-2016 11:31 AM
Thanks Jaime. Guess I worded it wrong. Oh well happy customer and learned something. Thanks again.
03-08-2016 11:24 AM
Found the answer in google land.
"In the greeting check this box:
Allow Transfers to Numbers Not Associated with Users or Call Handlers"
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