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Unity Connection help needed. Dial Rule for non voicemail extensions?

Jon Clark1
Level 1
Level 1

Community,

Is there a quick way (Other than creating a call handler for each extension) to get Unity to route calls to non voicemail extensions from a main greeting CH?

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1 Accepted Solution

Accepted Solutions

That's different from what you posted

Is there a quick way (Other than creating a call handler for each extension) to get Unity to route calls to non voicemail extensions from a main greeting CH?

That checkbox will allow you to dial the DN and be transferred to it, assuming your transfer rules and CSS allows that.

HTH

java

if this helps, please rate

View solution in original post

5 Replies 5

Jaime Valencia
Cisco Employee
Cisco Employee

No, CUC does not allow you to configure wildcards, you would need to configure one CH per DN to do that.

HTH

java

if this helps, please rate

Jaime check out...

http://www.cla5h.com/unity-connection-8-6-call-transfer-to-non-unity-extension.html

One check box worked.  Had customer test successfully.

That's different from what you posted

Is there a quick way (Other than creating a call handler for each extension) to get Unity to route calls to non voicemail extensions from a main greeting CH?

That checkbox will allow you to dial the DN and be transferred to it, assuming your transfer rules and CSS allows that.

HTH

java

if this helps, please rate

Thanks Jaime.  Guess I worded it wrong. Oh well happy customer and learned something. Thanks again.

Jon Clark1
Level 1
Level 1

Found the answer in google land.

"In the greeting check this box:
Allow Transfers to Numbers Not Associated with Users or Call Handlers"