Unity Connection remote access to call handler greetings?

[victoriabardy]

Hello all,

Does anyone here on the forums know if there is a way to remotely access and rerecord a call handler greeting?  We are trying to set something up for a client where they can dial into our Unity Connection and update the call handler greetings remotely?

We are running Unity Connection 8.5.1.  Please let me know if  you do.

Thank you.

Rgds,

Vicky

[Jaime Valencia]

Setting Up the 8.x Cisco Unity Greetings Administrator

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsag150.html#wp1049924

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

[victoriabardy]

Hi Java,

Thank you for the reply.  If I set up one number to give external access the Unity Greeting Administrator, can I lock it down to just the one Call handler or will this give the caller access to all of the call handler greetings?

Just want to double check this.

Please let me know.

Thanks.

Rgds,

Vicky

[Rob Huffman]

Hi Vicky,

Hope all is well buddy

I'll just add this to the good info from our friend Java (+5 "J")

You can have multiple ways to reach the Greetings Administrator Conversation.

It's nice to have a number that can be reached from outside the office using

a DID # so that Greetings for Call Handlers can be changed in case of an emergency

or "bad weather" day

One of the easiest ways is to just map a key off an existing Call Handler via - "Caller input" >

Greetings Administrator Conversation.

You can even put a button on your phone, with a "Direct" routing rule to the

Greetings Administrator Conversation if you have to change these all the time.

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsag150.html#wp1049924

***NOTE: that when I followed the guide (above) I had to use a Forwarded Routing Rule

and I'm not sure the doc was ever changed. If you want to lock this down, just use Call

Handler "Owners" instead of the Greeting Admin  role. That way the owner can only change greetings for their

own Call Handelrs.

Cheers!

Rob

"Hours are like diamonds, don't let them waste

Time waits for no one, no favors has he"

- Stones

[victoriabardy]

Hello my friend!

Yes this works perfectly.  I set up an owner to grant access to for the call handlers for the client.

Thank you and Java for the help here!!

Always great to hear from you.

Rgds,

Vicky