Could you please let me know if there is a way to set a time out setting on System Call Handler in Unity Connection 8.5? The idea is to be able to set a
time-out setting so the caller can have more time to press a menu option after the greeting is played.
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I tried that, but in order for that to work I had to set the "Times to Re-Prompt Caller" setting to at least one time.
The issue with this approach is the customer would like to provide callers with the time-out setting without having to
replay the greeting. Please let me know if there is a workaround to that.
I have a slightly different setup, but I will show you what I have done to acheive something similar to what I believe you are desiring.
I have a customer in France, that wants to play a greeting and wait on user input. If the user calling does not select an option within 10 seconds, they will be transfered to the operator. In order to accomplish this, we had to create a second call handler for the standard greeting to transfer to. So in our standard greeting configuration, we have "Callers Hear: My Personal Recording", then "During Greeting -> Times to Re-prompt Caller "0" -> Delay Between Re-prompts* "10", then "After Greeting -> Call Handler "CH_FR_SiteName_Function_Number".
I hope this works for you, or you can modify it to your needs.