10-11-2012 06:32 AM - edited 03-16-2019 01:38 PM
Hello,
running Unity Connection 8.6 with CM 8.6. VM ports show registered to Publisher but Unity will not answer calls (or possibly takes too long) when the CM Publisher is off-line. Any ideas on what might be wrong?
Replies rated.
10-11-2012 06:47 AM
Hi Scott,
Can you check these settings in CUC for the "Secondary" server config. This would add the Sub
to the list of available CUCM servers
Step 32 On the Edit Servers page, do the following substeps if the Cisco Unified CM cluster has secondary servers. Otherwise, skip to Step 33.
a. Under Cisco Unified Communications Manager Servers, click Add.
b. Enter the following settings for the secondary Cisco Unified CM server and click Save.
# Field | # Setting |
---|---|
# Order | # Enter the order of priority for the Cisco Unified CM server. The lowest number is the primary Cisco Unified CM server, the higher numbers are the secondary servers. |
# IP Address or Host Name | # Enter the IP address (or host name) of the secondary Cisco Unified CM server. |
# Port | # Enter the TCP port of the Cisco Unified CM server that you are integrating with Cisco Unity Connection. We recommend that you use the default setting. |
# TLS Port | # Enter the TLS port of the Cisco Unified CM server that you are integrating with Cisco Unity Connection. We recommend that you use the default setting. |
# Server Type | # Click Cisco Unified Communications Manager. |
Cheers!
Rob
"May your heart always be joyful
May your song always be sung" - Bob Dylan
10-11-2012 08:07 AM
Thanks Rob,
both Pub and Sub are already listed.
10-11-2012 08:41 AM
Thanks Rob,
I thought I had waited for longer than that but can check this weekend to make sure.
10-11-2012 08:16 AM
Hi Scott,
Well that's a great start You know.....this takes 2 to 3 minutes
to "fail over" in our environment, it's probably the same for you. Have
you waited that long in your testing? I've never found a way to speed up the process.
Cheers!
Rob
"May your heart always be joyful
May your song always be sung" - Bob Dylan
10-11-2012 09:18 AM
Hi Scott,
You are most welcome my friend
Please get back to us after your testing and let us know how
it went. You may want to tweak the settings during your "maintenance"
window to make the Sub the first choice followed by the Pub (best practice)
Cheers!
Rob
"May your heart always be joyful
May your song always be sung" - Bob Dylan
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