06-10-2018 05:47 AM - edited 03-18-2019 12:26 PM
Hi All,
We have a working older CME/CUE system. On only one particular extension, when connected to the AA, if you dial the extension, it hangs up on you. - other extensions work properly.
I've attached a buffer trace from CUE that contains a trace of the call - I'm dialing extension 124 - I see it find the user and then hang up, but I don't know why it disconnects - can someone smarter than me read the trace and see if it makes sense to them?
Thanks in advance gurus!
John
06-10-2018 06:18 AM
06-10-2018 07:27 AM
We are not using a custom script - it is a built in script named aa_sbcs_v03.aef.
Thanks for looking Nipun. Again, it is the only phone doing this.
John
06-10-2018 02:32 PM
06-11-2018 06:50 AM
06-12-2018 08:22 AM
Hi Nipun,
I tested with aa.aef and when I dial extension 124 - the same behavior exists. The system says calling extension 124 and then hangs up on me.
So same exact symptom as far as I can tell.
John
06-15-2018 07:19 AM
I believe I've found the issue with this. There were two sip phones configured for the same DN.
My follow up question is, how long will it take for Unity Express to figure out the configuration of the SIP phones has changed?
I'm scheduling a reboot tonight, just to force it, but curious how long that should take.
John
06-15-2018 08:08 AM
06-15-2018 08:13 AM
06-15-2018 08:20 AM
06-15-2018 08:22 AM
06-15-2018 08:25 AM
06-16-2018 08:35 AM
06-16-2018 12:09 PM
06-18-2018 07:58 AM
So, somewhat interesting update.
I went ahead and changed the DN to a different extension number. That particular extension wasn't publicly published so it was mostly an internal change.
I found another DN of number 129 that does the exact same thing as 124. It says transferring and hangs up. I simply set the user to extension 191 and updated the settings in unity to match and now the user is receiving calls.
Apparently there is some Voodoo in the numbers on this system. With the user extension changed to a functioning one, the urgency of this request has dramatically been reduced to a curiosity.
Thanks for all your assistance.
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