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Unity gurus -- call handler issue

Greetings!

So I'm in the middle of setting up a CCM 8.5 and Unity Connection 8.5 enviorment.  I've setup my call handler, and assigned extensions to them.

Issue -- When I dial the main number for the call handler (Assigned extension 6752) the system prompts me to enter my id as if i'm signing in instead of going to the call handler.  I'm sure it's something simple somewhere, what am I missing?

1 Accepted Solution

Accepted Solutions

Loging to Unity Connection Admin Page, go to Routing Rules and ensure you do not have something defined for this 6752 number. 

Is the issue only if you can this call hanlder, what if you call others or if you can another phone that forwards you to VM?

Chris

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13 Replies 13

Rob Huffman
Hall of Fame Community Legend Hall of Fame Community Legend
Hall of Fame Community Legend

Hi Marcus,

In most cases I would set up 6752 as a CTI-RP in CUCM with a Call Forward All

to Unity Connection. Is this how you are routing calls from CUCM to CUC?

Cheers!

Rob

Hi Rob,

I currently do have the 6752 setup as a Translation Pattern in CUCM with all calls being forwarded to voicemail_css

Rob Huffman
Hall of Fame Community Legend Hall of Fame Community Legend
Hall of Fame Community Legend

Hi Marcus,

On the CTI-RP page I see 6752 listed twice with two different partitions. Is this by design?

Cheers!

Rob

Yup! We have 2 seperate sites, 1 partition transfers to 6752 on site 1, second partion transfers to 6752 on site 2