Upgrades are prohibited during Licensing Grace Period

[Thomas P]

Hello,

I have a problem during my bridge upgrade from CUCM 8.5 SU5 to 9.1(1).

I have the message : "Upgrades are prohibited during Licensing Grace Period." when I want to start the upgrade.

I can't open a case :  (The service you have requested is outside of the parameters of the Service Contracts associated with your Cisco.com profile. )

Can you help me please? It's very urgent.

Thanks you in advance.

Regards.

[Aman Soi]

Hi Thomas,

Do u have a valid ESW and UCSS Contract for performing this upgrade?If yes, then, u need to write a mail to

csgbprod@cisco.com to map your CCOId with Contract.

Not clear: License Grace Period. Did u perform the upgrade earlier?Can u share the snapshot of message.

regds,

aman

[anchoudh]

Hi Thomas,

“Upgrades are prohibited during the licensing grace period”

The Bug ID is: CSCtb86875

The workaround says to delete the license files, re-host them and  install the new licenses but there is a better fix that will prevent you  from re-hosting the license files multiple times.  You will need to  open a TAC case for an engineer to gain root access to the CUCM so that  they can delete the licexpiry.txt file. 

Hope this helps.

Anand

please rate helpful posts !!

[Aman Soi]

Hi Anand,

Gr8 learning....

regds,

aman

[Thomas P]

Hello,

Thank you all for your help.

Like Anchoudh said, I had to open a TAC case for an engineer to gain root access to the CUCM so that  they can delete the licexpiry.txt file.

My problem is solved now.

Regards.

Thomas.