Upgrading Cisco IP Phone

[SibuMkrazuli1]

Hi Mates

Please help,what is the next step when the phone 7962g does not upgrade on the debug event tftp is showing the message below:

*Apr 16 11:32:41.534: TFTP: Opened flash:/term62.default.loads, fd 10, size 680 for process 10
*Apr 16 11:32:41.538: TFTP: Finished flash:/term62.default.loads, time 00:00:00 for process 10
*Apr 16 12:12:26.026: TFTP: Looking for term62.default.loads
*Apr 16 12:12:26.026: TFTP: Opened flash:/term62.default.loads, fd 10, size 680 for process 10
*Apr 16 12:12:26.030: TFTP: Finished flash:/term62.default.loads, time 00:00:00 for process 10
*Apr 16 12:12:27.346: TFTP: Looking for term62.default.loads
*Apr 16 12:12:27.346: TFTP: Opened flash:/term62.default.loads, fd 10, size 680 for process 10
*Apr 16 12:12:27.350: TFTP: Finished flash:/term62.default.loads, time 00:00:00 for process 10
*Apr 16 12:14:52.858: TFTP: Looking for term62.default.loads
*Apr 16 12:14:52.858: TFTP: Opened flash:/term62.default.loads, fd 10, size 680 for process 10
*Apr 16 12:14:52.862: TFTP: Finished flash:/term62.default.loads, time 00:00:00 for process 10
*Apr 16 12:14:54.174: TFTP: Looking for term62.default.loads
*Apr 16 12:14:54.174: TFTP: Opened flash:/term62.default.loads, fd 10, size 680 for process 10
*Apr 16 12:14:54.178: TFTP: Finished flash:/term62.default.loads, time 00:00:00 for process 10

[Sreekanth Narayanan]

Hello,

What does the term62.default.loads file contain? Can you please pull that out of the router and paste the contents here?

Often, if the term62.default.loads file does not point to the firmware that is located on the router/tftp server, the phone will not upgrade. What firmware are you trying to upgrade the phone to?

Have you also made sure that the configuration file has been created on the router?

hantale

Sree

[Chris Deren · Accepted solution]

You most likely need to go through an intermediate firmware upgrade as the default load cannot go directly to your default load on CUCM.

Chris

[SibuMkrazuli1]

Hi Sreekanth

Here is tftp-server:

tftp-server flash:/P00308010200.bin alias P00308010200.bin
tftp-server flash:/P00308010200.loads alias P00308010200.loads
tftp-server flash:/P00308010200.sb2 alias P00308010200.sb2
tftp-server flash:/P00308010200.sbn alias P00308010200.sbn
tftp-server flash:/apps42.9-1-1TH1-16.sbn alias apps42.9-1-1TH1-16.sbn
tftp-server flash:/cnu42.9-1-1TH1-16.sbn alias cnu42.9-1-1TH1-16.sbn
tftp-server flash:/cvm42sccp.9-1-1TH1-16.sbn alias cvm42sccp.9-1-1TH1-16.sbn
tftp-server flash:/dsp42.9-1-1TH1-16.sbn alias dsp42.9-1-1TH1-16.sbn
tftp-server flash:/jar42sccp.9-1-1TH1-16.sbn alias jar42sccp.9-1-1TH1-16.sbn
tftp-server flash:/SCCP42.9-1-1SR1S.loads alias SCCP42.9-1-1SR1S.loads
tftp-server flash:/term42.default.loads alias term42.default.loads
tftp-server flash:/term62.default.loads alias term62.default.loads
tftp-server flash:/apps11.9-1-1TH1-16.sbn alias apps11.9-1-1TH1-16.sbn
tftp-server flash:/cnu11.9-1-1TH1-16.sbn alias cnu11.9-1-1TH1-16.sbn
tftp-server flash:/dsp11.9-1-1TH1-16.sbn alias dsp11.9-1-1TH1-16.sbn
tftp-server flash:/jar11sccp.9-1-1TH1-16.sbn
tftp-server flash:/SCCP11.9-1-1SR1S.loads alias SCCP11.9-1-1SR1S.loads
tftp-server flash:/term06.default.loads alias term06.default.loads
tftp-server flash:/term11.default.loads alias term11.default.loads
tftp-server flash:/cvm11sccp.9-1-1TH1-16.sbn alias cvm11sccp.9-1-1TH1-16.sbn

This is the dir:

    1  -rw-         461                    <no date>  P00308010200.loads
    2  -rw-      130552                    <no date>  P00308010200.bin
    3  -rw-      708448                    <no date>  P00308010200.sb2
    4  -rw-      130956                    <no date>  P00308010200.sbn
    5  -rw-     4401879                    <no date>  apps42.9-1-1TH1-16.sbn
    6  -rw-     2188195                    <no date>  cvm42sccp.9-1-1TH1-16.sbn
    7  -rw-      542855                    <no date>  cnu42.9-1-1TH1-16.sbn
    8  -rw-      344239                    <no date>  dsp42.9-1-1TH1-16.sbn
    9  -rw-     1759627                    <no date>  jar42sccp.9-1-1TH1-16.sbn
   10  -rw-         680                    <no date>  SCCP42.9-1-1SR1S.loads
   11  -rw-         680                    <no date>  term42.default.loads
   12  -rw-         680                    <no date>  term62.default.loads
   13  -rw-     2911906                    <no date>  apps11.9-1-1TH1-16.sbn
   14  -rw-      520920                    <no date>  cnu11.9-1-1TH1-16.sbn
   16  -rw-     2196472                    <no date>  cvm11sccp.9-1-1TH1-16.sbn
   17  -rw-      344239                    <no date>  dsp11.9-1-1TH1-16.sbn
   18  -rw-         680                    <no date>  SCCP11.9-1-1SR1S.loads
   19  -rw-         680                    <no date>  term06.default.loads
   20  -rw-         680                    <no date>  term11.default.loads
   21  -rw-    11848167                    <no date>  TSP-SingleLine-2.2.0.5.exe
   22  -rw-        4118                    <no date>  admin_user.html
   23  -rw-      677820                    <no date>  admin_user.js
   24  -rw-        1029                    <no date>  CiscoLogo.gif
   25  -rw-         639                    <no date>  CME_GUI_README.txt
   26  -rw-         953                    <no date>  Delete.gif
   27  -rw-       16344                    <no date>  dom.js
   28  -rw-         864                    <no date>  downarrow.gif
   29  -rw-        6315                    <no date>  ephone_admin.html
   30  -rw-        4558                    <no date>  logohome.gif
   31  -rw-        3978                    <no date>  normal_user.html
   32  -rw-       78428                    <no date>  normal_user.js
   33  -rw-        1347                    <no date>  Plus.gif
   34  -rw-         843                    <no date>  sxiconad.gif
   35  -rw-         174                    <no date>  Tab.gif
   36  -rw-        2496                    <no date>  telephony_service.html
   37  -rw-         870                    <no date>  uparrow.gif
   38  -rw-        3412                    <no date>  xml.template
   39  -rw-       10230                    <no date>  xml-test.html

[Sreekanth Narayanan]

As Chris has mentioned, please check the current firmware of the 7962 phones. You are trying to go to 9.1.1 and if you are below 8.4/8.5, you would need to upgrade to them first as they are the intermediate firmwares.

As I had requested, you can see what the term62.default.loads says by pulling it from the router and checking its contents. The phones are doing to download the firmware that's mentioned the in the default loads file.

[SibuMkrazuli1]

Hi Sreekanth

Here is the contents from term62.default.loads:

# RELEASE load version 9-1-1TH1-16
#
#HARDWARE_COMP_1 1

jar42sccp.9-1-1TH1-16.sbn
cnu42.9-1-1TH1-16.sbn
apps42.9-1-1TH1-16.sbn
dsp42.9-1-1TH1-16.sbn 
cvm42sccp.9-1-1TH1-16.sbn

[Sreekanth Narayanan]

Ok so the default loads contains the 9.1.1 firmware. What is the phone's current firmware version?

You can do a factory reset to make the phone download this term62 default file and then download the 9.1.1 file correctly.

[SibuMkrazuli1]

Hi Screekanth

I loaded these files below and work fine. My aim is to be able to downgrade and upgrade the ip phones software,but most engineer's recommend the CCA , I cn't use CCA on 2900,3700,2800 series routers. It support small business routers like 500 series router. Thank you guys for everything!

apps42.8-3-1-22.sbn 
cnu42.8-3-1-22.sbn 
cvm42sccp.8-3-1-22.sbn 
dsp42.8-3-1-22.sbn 
jar42sccp.8-3-1-22.sbn 
SCCP42.8-3-2S.loads 
term42.default.loads 
term62.default.loads 

Cheers

[SibuMkrazuli1]

Hi Sreekanth

telephone Service

version 8.6

protocol mode default
ip source-address 192.168.21.1 port 2000
ip qos dscp:
 ef (the MS 6 bits, 46, in ToS, 0xB8) for media
 cs3 (the MS 6 bits, 24, in ToS, 0x60) for signal
 af41 (the MS 6 bits, 34, in ToS, 0x88) for video
 default (the MS 6 bits, 0, in ToS, 0x0) for serviceservice directed-pickup
load 7911 SCCP11.9-1-1SR1S
load 7962 SCCP42.9-1-1SR1S
max-ephones 48
max-dn 192
max-conferences 4 gain -6
dspfarm units 0
dspfarm transcode sessions 0
conference software
privacy
no privacy-on-hold
hunt-group report delay 1 hours
hunt-group logout DND
max-redirect 6
voicemail 4444
cnf-file location: system:
cnf-file option: PER-PHONE-TYPE
network-locale[0] US   (This is the default network locale for this box)
network-locale[1] US
network-locale[2] US
network-locale[3] US
network-locale[4] US
user-locale[0] US    (This is the default user locale for this box)
user-locale[1] US
user-locale[2] US
user-locale[3] US
user-locale[4] US
srst mode auto-provision is OFF
srst ephone template is 0
srst dn template is 0
srst dn line-mode single
mwi relay
moh music-on-hold.au
time-format 24
date-format dd-mm-yy
timezone 29 South Africa Standard Time
secondary-dialtone 9
url directories http://192.168.0.39/fw/apps/Speedy/xml/directories/default.aspx
url authentication http://192.168.0.39/fw/authenticate.asp
call-forward pattern 80.
call-forward pattern 8..
transfer-pattern 808..T
transfer-pattern 80.
transfer-pattern 2....
transfer-pattern 3...
transfer-pattern 6..
transfer-pattern 1..
transfer-pattern 8..
after-hours block pattern 1 80 7-24
night-service day Sun 00:00 23:59
night-service day Mon 17:00 08:00
night-service day Tue 17:00 08:00
night-service day Wed 17:00 08:00
night-service day Thu 17:00 08:00
night-service day Fri 17:00 08:00
night-service day Sat 00:00 23:59
keepalive 30 auxiliary 30
timeout interdigit 4
timeout busy 10
timeout ringing 180
timeout transfer-recall 0
timeout ringin-callerid 8
timeout night-service-bell 12
caller-id block code *1471
caller-id name-only: enable
system message Company Telecoms SA LTD
web admin system name saadmin  password saadmin
web admin customer name Customer
edit DN through Web:  enabled.
edit TIME through web:  enabled.
Log (table parameters):
     max-size: 150
     retain-timer: 15
create cnf-files version-stamp Jan 01 2002 00:00:00
transfer-system full-consult
transfer-digit-collect new-call
multicast moh 239.255.255.10 port 2000
auto assign 1 to 24
local directory service: enabled.
Extension-assigner tag-type ephone-tag.