Uploading device pack to subscriber CUCMs (ver. 12.5)

[tdoucette314]

When uploading a new phone device pack to my publisher CUCM everything is fine but when I try to upload the same device pack to the subscribers in my cluster it fails when trying to reach out to the tftp source folder I've set for it to reach out to.

-Is this expected behavior for subscribers since the device pack is already on the publisher?

-Is it because subscribers are typically Read-only?

-Should I be able to upload a device pack file to the subscribers in my cluster individually or are they strictly handled by the publisher?

-Are the device packs just pushed out to the subscribers from the publisher?

Thank you for your help in advance!

[Nithin Eluvathingal]

No its not the expected. You need to upload the device package on all nodes.

Since you are on 12.5 try installing using install/upgrade cluster option.

[tdoucette314]

Thank you for the quick turn around Nithin!

I should try using the install/upgrade cluster option on the publisher, subscribers, or all nodes?

[Roger Kallberg]

The cluster upgrade option is only applicable to the publisher. It will do the installation on each subscriber node.

[Nithin Eluvathingal]

when installing on subscriber node, what was the error message ? 

Can you share the device package file name which you tried ? 

[tdoucette314]

-Device Pack:

cmterm-devicepack12.5.1.13022-2.cop.sgn

-Error on subscriber:

The resource lock platform.api.upgrade.config is currently locked by process 25838@<<CUCM NAME>> (http-bio-443-exec-8-81) Please try again later.

[Roger Kallberg · Accepted solution]

Do a utils system upgrade cancel and try again.

[tdoucette314]

That did the trick! Thank you!

[Roger Kallberg]

No neither of this is expected. You should always install the device pack cop on all the nodes in a cluster and you should be able to install the device pack on all your nodes in your cluster with either individual installs on each node or with the cluster install command.

[Jaime Valencia]

Did you read this document prior to installing the DevPack?

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/Devpacks_admin/CMDP_BK_CD82F19C_00_cisco-unified-communications-manager-device/Cisco_Unified_Communications_Manager_Device_Package_Installation_and_Administration.html