URGENT ISSUE! CUCM CiscoCallManager Admin service [STOPPED]

[Dwayne Whitehead]

Hello,

I was restarting some services in CUCM Serviceabilty - Control Center - Network Services

I tried a Restart on the Cisco CallManager Admin service and it never came back up Need some help in getting this back up please!!!

I tried using Putty and entering

utils service start Cisco CallManager Admin

But it comes up with

Executed command unsuccessfully

Invalid service name for restart, valid names are:

   System SSH

   Cluster Manager

   Service Manager

   Cisco Tomcat

   Cisco Database Layer Monitor

   Cisco CallManager Serviceability

How do you restart this service? Please help!!! Below is the utils service list, as you can see all oher services are fine but its hard to do anything without access to CUCM Administrator!! Urgent help needed, Ive done research with no luck

admin:utils service list

Requesting service status, please wait...
System SSH [STARTED]
Cluster Manager [STARTED]
Service Manager is running
Getting list of all services
>> Return code = 0
A Cisco DB[STARTED]
A Cisco DB Replicator[STARTED]
Cisco AMC Service[STARTED]
Cisco AXL Web Service[STARTED]
Cisco Audit Event Service[STARTED]
Cisco Bulk Provisioning Service[STARTED]
Cisco CAR Scheduler[STARTED]
Cisco CAR Web Service[STARTED]
Cisco CDP[STARTED]
Cisco CDP Agent[STARTED]
Cisco CDR Agent[STARTED]
Cisco CDR Repository Manager[STARTED]
Cisco CTIManager[STARTED]
Cisco CTL Provider[STARTED]
Cisco CallManager[STARTED]
Cisco CallManager Admin[STOPPED]  Component is not running
Cisco CallManager Attendant Console Server[STARTED]
Cisco CallManager Cisco IP Phone Services[STARTED]
Cisco CallManager Personal Directory[STARTED]
Cisco CallManager SNMP Service[STARTED]
Cisco CallManager Serviceability[STARTED]
Cisco CallManager Serviceability RTMT[STARTED]
Cisco Certificate Authority Proxy Function[STARTED]
Cisco Certificate Expiry Monitor[STARTED]
Cisco DHCP Monitor Service[STARTED]
Cisco DRF Local[STARTED]
Cisco DRF Master[STARTED]
Cisco Database Layer Monitor[STARTED]
Cisco Dialed Number Analyzer[STARTED]
Cisco DirSync[STARTED]
Cisco Extended Functions[STARTED]
Cisco Extension Mobility[STARTED]
Cisco Extension Mobility Application[STARTED]
Cisco IP Manager Assistant[STARTED]
Cisco IP Voice Media Streaming App[STARTED]
Cisco License Manager[STARTED]
Cisco Log Partition Monitoring Tool[STARTED]
Cisco RIS Data Collector[STARTED]
Cisco RTMT Reporter Servlet[STARTED]
Cisco SOAP - CDRonDemand Service[STARTED]
Cisco Serviceability Reporter[STARTED]
Cisco Syslog Agent[STARTED]
Cisco TAPS Service[STARTED]
Cisco Tftp[STARTED]
Cisco Tomcat[STARTED]
Cisco Tomcat Stats Servlet[STARTED]
Cisco Trace Collection Service[STARTED]
Cisco Trace Collection Servlet[STARTED]
Cisco UXL Web Service[STARTED]
Cisco Unified Mobile Voice Access Service[STARTED]
Cisco WebDialer Web Service[STARTED]
Host Resources Agent[STARTED]
MIB2 Agent[STARTED]
Native Agent Adapter[STARTED]
SNMP Master Agent[STARTED]
SOAP -Log Collection APIs[STARTED]
SOAP -Performance Monitoring APIs[STARTED]
SOAP -Real-Time Service APIs[STARTED]
System Application Agent[STARTED]
Cisco Messaging Interface[STOPPED]  Service Not Activated
Primary Node =true

[Gajanan Pande]

complete CUCM version, pls.

GP.

[Gajanan Pande · Accepted solution]

Anyways, having the right CUCM version could have helped us locate a bug ( if any ) in that version, as I see couple of bugs relevant to this behavior.

Try restarting Tomcat service, if it doesnt restart " Cisco CallManager Admin " service, then server reboot is the only option available.

I hope you are still be able to access CUCM Administration from other CUCM nodes, so you may continue administering it for daily change management & reboot this node during off-peak hours.

Pls rate the post if it helps.

GP.

[Dwayne Whitehead]

Hi GP,

Thanks for your reply, my version CUCM is 7.1.5.33900-10

Will try restarting TomCat service

Thanks

[Dwayne Whitehead]

Hi GP,

Thanks for your reply, my version CUCM is 7.1.5.33900-10

Tried restarting Tomcat service with no luck, you got any other ideas? Never fun restarting CUCM

Thanks

[Gajanan Pande]

None that I can think of. As a further course of action, I would suggest try reboot & see if it helps. In worst case, if it doesnt, open a TAC.

I found bugs relevant to such behvior but no exact one affecting Cisco CallManager Admin service.

Sorry about that.

GP.

[Dwayne Whitehead]

Reboot would be a last resort unfortuantely, there must be a way of getting it to work. IThink I will be opening a TAC Thanks anyway

[Dwayne Whitehead]

Great news,

Stopping and Restarting Tomcar Service worke second time!!!!!!!

Thanks For your help GP!

[Gajanan Pande]

no probs mate, happy to help & thanks for the ratings.

Happy Holidays !!

GP.

[imaratib1]

its quite old post but if somebody stumbles upon it i would add a little into it. When you try to start or stop service via cucm CLI make sure to type the command right it is case sensitive. for example to start Tomcat service type command: utils service start Cisco Tomcat.