Users get fast busy when trying a specific extension

[cigalahgroup]

I received an old call manager server 4.1. when calling a particular extension there is a fast busy tone I tried removing the number completely from CallManager and then adding it again but the same results.

I removed from unassigned dn but the same issue presists.

[Dennis Mink]

is the phone with that extension registered?  try putting it in the same partition and css as the calling phone and try again

[cigalahgroup]

yes the phones is registered and it shows the ip, I did put in the partition and css both still.

What I see weird is one the phone is added it goest unassigned in the route pattern plan 

[Dennis Mink]

i dont quite follow. can you add a screenshot?

[cigalahgroup]

Please check the screen shot 

[cigalahgroup]

Please check the screen shot 

[Carlo Poggiarelli]

Hi, 

Can you please post a screenshot of all patterns and URI for extension 8384?

Thanks a lot

Regards

Carlo