08-13-2020 07:23 AM
Hi
i have an 8961 registered to CME 11.6 i have configured BLF speed dials and these work as they should . if i want to transfer a call i hit transfer it opens the new call window if i press one of my blf speed dial buttons it creates a second independent call . does anyone know a way around this ?
its for an older user who just want a button to press to transfer rather than dialing their number
thanks
08-13-2020 11:27 AM
hope you press transfer button then press SD then transfer again. and you are looking for a solution to transferring the call, press transfer and then SD.
you need to make the blind transfer configurations on CME.
Call transfers can be blind or consultative. A blind transfer is one in which the transferring extension connects the caller to a destination extension before ringback begins. A consultative transfer is one in which the transferring party either connects the caller to a ringing phone (ringback heard) or speaks with the third party before connecting the caller to the third party.
08-13-2020 11:12 PM - edited 08-13-2020 11:13 PM
Hi Nithin
thanks for your message . the issue is not the extra step of pressing transfer again this is what happens
inbound external call comes in
call is answered on this handset
i press the transfer button
this opens the new call window
if i manually dial the number it then gives me the transfer option
if i instead press one of the BLF speed dial buttons
it creates a second independent call and leaves the original call on line 1
so no option to transfer
any ideas ?
thanks
08-14-2020 01:27 AM
08-14-2020 05:51 AM
Hi Mohammed
the user is happy to use consultative transfer
the issue is the phone is not using the blf speed dial button as part of the transfer process
scenario
outside call in
answered on 8961 line 1
press transfer button
new call window pops up
if i manually dial an extension it connects and gives the transfer option
if i press the blf speed dial button instead of dialing it opens line 2 rings the extension and leaves the other call on line 1 with no transfer options on the screen
so i now have 2 active independent calls
thanks
11-30-2021 07:17 AM
Scott - Did you ever get this working. what was the solution ?
Thanks
01-10-2022 07:26 AM
hi Stuart
it just started working not sure what i did . happy to share the configs with you if you need them
Scott
01-11-2022 12:40 AM
Thanks Scott . I have this working also. Again, not sure but this just started working on the 7861's I was having issues with.
Regards
Stuart
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