05-15-2012 11:14 PM - edited 03-16-2019 11:11 AM
Can anyone tell that in order to locate the problem of incoming call from pstn to cucm, which services in rtmt i have to choose.
Like, in Cisco RTMT Tool, i went to Trace & Log Central then collect files then it asks from me to select cucm server and services.
I have already enable traces on cucm from Serviceability page.
05-16-2012 12:21 AM
If you have the correct traces configured in Serviceability, you should just need CallManager in the UCM Services/Applications, and nothing in the System Services/Applications.
GTG
05-16-2012 01:04 AM
u have to select call manager service.
regaards,
Baskaran.M
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