Verification of Cisco VoIP Phones

[masoodst123]

Hi To everyone,

Recently we have purchased some cisco VoIP phones from a third party, i would appreciate if someone show me how to verify the if the phones are brand new and genuine cisco products.

Regards

[masoodst123]

Hi To everyone,

Recently we have purchased some cisco VoIP phones from a third party, i would appreciate if someone show me how to verify the if the phones are brand new and genuine cisco products.

Regards

[Leo Laohoo]

Can you post the serial numbers of the phone?

[masoodst123]

Thanks for the reply, but is there any email address or a portal so i can verify it by myself.

[Leo Laohoo]

Look at the box that came with the phone.  Normally, each box (can also be found on the phone) there are stickers which states when the phone was manufactured.

[masoodst123]

I need an official verification from cisco.

[Leo Laohoo]

E-Mail TAC and provide them with the serial numbers.

[masoodst123]

Can you provide their email address?

[Leo Laohoo · Accepted solution]

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@masoodst123 wrote:

Can you provide their email address?

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I already did.  Look at my previous post.  

[masoodst123]

Thank you, i will email them and hopefully get a result.

[masoodst123]

Is there any portal from cisco, so i can verify supplied products from third party contractors?

[Chris Deren · Accepted solution]

I am not aware of such portal.

You should always buy Cisco products from authorized re-seller, though I have not heard of counterfeited Cisco phones, new vs. refurbished is a different story, as with everything in life if the price was too good to be true it probably was not a brand new equipment.