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vic2-2fxs voice port issue constant amber light,unable to call outside

Marlon Malinao
Level 1
Level 1

Hi,

i have a strange problem, previously this setup works fine, then i noticed suddenly my vic2-2fxo vice cards the  2 fxo ports suddenly lights turn to amber.

MCMRTR01#sho voice port summary
                                           IN       OUT
PORT            CH   SIG-TYPE   ADMIN OPER STATUS   STATUS   EC
=============== == ============ ===== ==== ======== ======== ==
0/2/0           --  fxo-ls      up    down idle     on-hook  y
0/2/1           --  fxo-ls      up    dorm idle     on-hook  y
50/0/1          1      efxs     up    up   on-hook  idle     y
50/0/5          1      efxs     up    up   on-hook  idle     y
50/0/6          1      efxs     up    dorm on-hook  idle     y

PWR FAILOVER PORT        PSTN FAILOVER PORT
=================        ==================

MCMRTR01#show voice dsp detailed
edsp 0001 01 g729r8 p  0.1 IDLE  50/0/1.1
edsp 0002 01 g729r8 p  0.1 IDLE  50/0/5.1
edsp 0003 01 g711ulaw  0.1 IDLE  50/0/6.1

Warning! DSPs1,  in slot 0 are using non-default firmware from flash:
This is not recommended, the default version is 23.8.1

----------------------------FLEX VOICE CARD 0 ------------------------------
                           *DSP VOICE CHANNELS*

CURR STATE : (busy)inuse (b-out)busy out (bpend)busyout pending
LEGEND     : (bad)bad    (shut)shutdown  (dpend)download pending

DSP   DSP                 DSPWARE CURR  BOOT                         PAK   TX/RX
TYPE  NUM CH CODEC        VERSION STATE STATE   RST AI VOICEPORT TS ABRT PACK COUNT
===== === == ========= ========== ===== ======= === == ========= == ==== ============
C5510 001 01 None           0.0.0 bad   idle      0  0                 0          0/0
C5510 001 02 None           0.0.0 bad   idle      0  0                 0          0/0
C5510 001 03 None           0.0.0 bad   idle      0  0                 0          0/0
C5510 001 04 None           0.0.0 bad   idle      0  0                 0          0/0
C5510 001 05 None           0.0.0 bad   idle      0  0                 0          0/0
C5510 001 06 None           0.0.0 bad   idle      0  0                 0          0/0
C5510 001 07 None           0.0.0 bad   idle      0  0                 0          0/0
C5510 001 08 None           0.0.0 bad   idle      0  0                 0          0/0
                           *DSP SIGNALING CHANNELS*
DSP   DSP                 DSPWARE CURR  BOOT                         PAK   TX/RX
TYPE  NUM CH CODEC        VERSION STATE STATE   RST AI VOICEPORT TS ABRT PACK COUNT
===== === == ========= ========== ===== ======= === == ========= == ==== ============
C5510 001 01 {flex}         0.0.0 free  idle      0  0 0/2/0           0          0/0
C5510 001 02 {flex}         0.0.0 free  idle      0  0 0/2/1           0          0/0
------------------------END OF FLEX VOICE CARD 0 ----------------------------

Foreign Exchange Office 0/2/0 Slot is 0, Sub-unit is 2, Port is 0
Type of VoicePort is FXO
Operation State is DOWN
Administrative State is UP
The Last Interface Down Failure Cause is Administrative Shutdown
Description is POTS connected to STARHUB LINE 64011407
Noise Regeneration is enabled
Non Linear Processing is enabled
Non Linear Mute is disabled
Non Linear Threshold is -21 dB
Music On Hold Threshold is Set to -38 dBm
In Gain is Set to 0 dB
Out Attenuation is Set to 3 dB
Echo Cancellation is enabled
Echo Cancellation NLP mute is disabled
Echo Cancellation NLP threshold is -21 dB
Echo Cancel Coverage is set to 128 ms
Echo Cancel worst case ERL is set to 6 dB
Playout-delay Mode is set to adaptive
Playout-delay Nominal is set to 60 ms
Playout-delay Maximum is set to 1000 ms
Playout-delay Minimum mode is set to default, value 40 ms
Playout-delay Fax is set to 300 ms
Connection Mode is plar
Connection Number is 1000
Initial Time Out is set to 15 s
Interdigit Time Out is set to 10 s
Call Disconnect Time Out is set to 60 s
Power Denial Disconnect Time Out is set to 1000 ms
Ringing Time Out is set to 180 s
Wait Release Time Out is set to 30 s
Companding Type is u-law
Region Tone is set for US

Analog Info Follows:
Currently processing none
Maintenance Mode Set to None (not in mtc mode)
Number of signaling protocol errors are 0
Impedance is set to 600r Ohm
Station name None, Station number None
Translation profile (Incoming):
Translation profile (Outgoing):

Voice card specific Info Follows:
Signal Type is loopStart
Battery-Reversal is enabled
Number Of Rings is set to 1
Supervisory Disconnect is signal
Answer Supervision is inactive
Hook Status is On Hook
Ring Detect Status is inactive
Ring Ground Status is inactive
Tip Ground Status is inactive
Dial Out Type is dtmf
Digit Duration Timing is set to 100 ms
InterDigit Duration Timing is set to 100 ms
Pulse Rate Timing is set to 10 pulses/second
InterDigit Pulse Duration Timing is set to 750 ms
Percent Break of Pulse is 60 percent
GuardOut timer is 2000 ms
Minimum ring duration timer is 125 ms
Hookflash-in Timing is set to 600 ms
Hookflash-out Timing is set to 400 ms
Supervisory Disconnect Timing (loopStart only) is set to 350 ms
OPX Ring Wait Timing is set to 6000 ms

>>previously my ip phone can call outside now its busytone

my dial-peers looks ok and perfectly fine:

dial-peer voice 1 pots
description 8 Digit PSTN Outside Dialing
destination-pattern 9T
port 0/2/0
forward-digits 8
!
dial-peer voice 4 pots
description 8 Digit PSTN Outside Dialing
destination-pattern 9[1-9]T
port 0/2/0

pls help

marlon

3 Replies 3

Payal Bhaduri
Cisco Employee
Cisco Employee

Hi,

Have you tried putting the card in a differnt slot?

If the amber light persists with all the slots, it is possible that the vic2-2fxs card needs to be replaced.

nascoentr
Level 1
Level 1

connect a pstn line to the fxo port and run the following command

term mon

test voice port 0/2/0 si-reg-read 29 1

do the above for bot the voice ports..

you will get an output like 0x00 or 0x.. (where .. is some digit or number but other than 00), if you recieve an output that is anything other than 0x00 that means your port detects incoming voltage from telco and then i suggest you just try what payal suggested earlier, (make sure you dont plug off the fxo module while the router is powered on, if you did this before then it might be the reason why your seeing the amber light and busy tone...)

Regads,

hi nascoentr,

ive tried your commands; below are the outputs, i think the main issue here is my dsp;

MCMRTR01#test voice port 0/2/0 si-reg-read 29 1
MCMRTR01#
*Mar 15 06:16:03.359: %C5510-1-C5510_CHPI_ERROR: cHPI error for pa_bay 0 pump 0 dsp 9.

i have tried to update the dsp firmware still the same.

=====================================================

MCMRTR01#sho voice dsp detailed
edsp 0001 01 g729r8 p  0.1 IDLE  50/0/1.1
edsp 0002 01 g729r8 p  0.1 IDLE  50/0/5.1
edsp 0003 01 g729r8 p  0.1 IDLE  50/0/6.1

Warning! DSPs 1 in slot 0 are using non-default firmware from device flash:
This is not recommended, the IOS default version is 24.3.0

----------------------------FLEX VOICE CARD 0 ------------------------------
                           *DSP VOICE CHANNELS*

CURR STATE : (busy)inuse (b-out)busy out (bpend)busyout pending
LEGEND     : (bad)bad    (shut)shutdown  (dpend)download pending

DSP   DSP                 DSPWARE CURR  BOOT                         PAK   TX/RX
TYPE  NUM CH CODEC        VERSION STATE STATE   RST AI VOICEPORT TS ABRT PACK CO                                                                                                                                                              UNT
===== === == ========= ========== ===== ======= === == ========= == ==== =======                                                                                                                                                              =====
C5510 001 01 None           0.0.0 bad   idle      0  0                 0                                                                                                                                                                        0/0
C5510 001 02 None           0.0.0 bad   idle      0  0                 0                                                                                                                                                                        0/0
C5510 001 03 None           0.0.0 bad   idle      0  0                 0                                                                                                                                                                        0/0
C5510 001 04 None           0.0.0 bad   idle      0  0                 0                                                                                                                                                                        0/0
C5510 001 05 None           0.0.0 bad   idle      0  0                 0                                                                                                                                                                        0/0
C5510 001 06 None           0.0.0 bad   idle      0  0                 0                                                                                                                                                                        0/0
C5510 001 07 None           0.0.0 bad   idle      0  0                 0                                                                                                                                                                        0/0
C5510 001 08 None           0.0.0 bad   idle      0  0                 0                                                                                                                                                                        0/0
                           *DSP SIGNALING CHANNELS*
DSP   DSP                 DSPWARE CURR  BOOT                         PAK   TX/RX
TYPE  NUM CH CODEC        VERSION STATE STATE   RST AI VOICEPORT TS ABRT PACK CO                                                                                                                                                              UNT
===== === == ========= ========== ===== ======= === == ========= == ==== =======                                                                                                                                                              =====
C5510 001 01 {flex}         0.0.0 free  idle      0  0 0/0/0           0                                                                                                                                                                        0/0
C5510 001 02 {flex}         0.0.0 free  idle      0  0 0/0/1           0                                                                                                                                                                        0/0
C5510 001 03 {flex}         0.0.0 free  idle      0  0 0/2/0           0                                                                                                                                                                        0/0
C5510 001 04 {flex}         0.0.0 free  idle      0  0 0/2/1           0                                                                                                                                                                        0/0
------------------------END OF FLEX VOICE CARD 0 ----------------------------

any idea?