Voice Directory Handler in UC 8.6

ian-lewis · ‎11-28-2012

I have installed a fresh install of Unity Connection 8.6(2) and had set up a voice directory handler that was working fine.

CTI Routepoint with a DN with CFWD all to Voicemail then the Mailbox has the Standard Greeting set to the VoiceEnabledDirectory Directory handler. Asks who you want to speak to and rings the phone.

Now, all of a sudden, it fails to ring the phone, it just send you directly to the voicemail of the person you call.

I've added more users, so I dont know if it's timing out somewhere, but has anyone got any other ideas?

The users were Bulk Import, so maybe a setting was changed somewhere, but if so, I really cant find it...

Thanks

Ian

Chris Deren · ‎11-28-2012

Ian,

Make sure the Standard transfer Rule on the user is set to "Transfer Calls To:" extension rather then Greeting.

HTH,

Chris

Rob Huffman · ‎11-28-2012

Hi Ian,

This routing to DN ring or greeting is controlled on the

individual user page under Edit> Transfer Rules;

Transfer Action
Transfer Calls To:	Greeting Extension
Transfer Type
Rings to Wait For

Cheers!

Rob

"And if I should fall behind
Wait for me" - Springsteen

ian-lewis · ‎11-28-2012

Thanks Guys

But my setting are the same as that;

Transfer Calls to >Extension > Ext No.#####

Transfer Type >Release to Switch

Rings to Wait for <4>

Ian

Rob Huffman · ‎11-28-2012

Hi Ian,

Is this happening for all users? It's possible that it may be

isolated to only the newly added users depending on the

settings that were configured for the Bulk Import.

Cheers!

Rob

"And if I should fall behind
Wait for me" - Springsteen

ian-lewis · ‎11-28-2012

Hi Rob

The tests worked with my Pilot Group of around 40 users, then I imported about 380 and now it doesnt seem to work for anyone...

Ian

Rob Huffman · ‎11-28-2012

Hi Ian,

Has anything else changed since the Pilot was tested? I would

try fixing this for one single user and then moving towards an overall

resolution. Try changing the Transfer settings to greeting > save and then try

changing back and save. I'm trying to think if CSS for the VM ports might come into

play here??

Cheers!

Rob

"And if I should fall behind
Wait for me" - Springsteen

ian-lewis · ‎11-28-2012

Hi Rob

I deleted a user and re-added him, tried changing the Transfer rule setting..... more puzzling by the minute !

CSS for VM ports has all my device partitions in..

Rob Huffman · ‎11-28-2012

Hi Ian,

I'm stumped as well

Do you have the Remote Port Status monitor tool setup? If you do,

here is an example of one of our Directory Handler calls that routes

properly and rings the extension of our friend Earl Elk. Can you try the same

and post it up here;

10:48:50, New Call, CalledId=8700, RedirectingId=8700, Origin=16, Reason=8, CallGuid=1BDCF9242E3D494DA2541F4CA09CA50E, CallerName=Rob Huffman, LastRedirectingId=8700, LastRedirectingReason=8, PortDisplayName=CallManager-1-002,[Origin=Invalid],[Reason=Invalid]

10:48:50, AttemptForward

10:48:50, State - AttemptForward.cde!Dummy

10:48:50, Event is [NULL]

10:48:50, PHTransfer

10:48:50, State - PHTransfer.cde!LoadInfo

10:48:50, Event is [TrueEvent]

10:48:50, PHGreeting

10:48:50, State - PHGreeting.cde!PlayGreeting

10:48:50, Call answered if needed

10:48:50, Playing greeting for Call Handler: Opening Greeting

10:48:57, DTMF received [4]

10:48:57, Event is [NULL]

10:48:57, AD

10:48:57, Entering Name Lookup Handler: System Directory Handler

10:48:57, State - AD.cde!TurnOffNameAdded

10:48:57, Event is [SendToVuiDirectory]

10:48:57, State - AD.cde!RunVuiDirectory

10:48:57, -->VuiDirectoryGetSession

10:48:57, State - VuiDirectoryGetSession.cde!Start

10:48:57, Event is [NULL]

10:48:57, State - VuiDirectoryGetSession.cde!RunVuiDirectory

10:48:57, -->VuiDirectory

10:48:57, State - VuiDirectory.cde!GetRecipient

10:48:57, Event is [NoRecipients]

10:48:57, State - VuiDirectory.cde!RunVuiDirectoryName

10:48:57, -->VuiDirectoryName

10:48:58, State - VuiDirectoryName.cde!Start

10:48:58, Event is [NULL]

10:48:58, State - VuiDirectoryName.cde!CheckCallerType

10:48:58, Event is [UnknownCaller]

10:48:58, State - VuiDirectoryName.cde!PlayGetNameExternal

10:49:03, Speech: No-match

10:49:03, Event is [SPEECH_NOMATCH_EVENT]

10:49:03, State - VuiDirectoryName.cde!HandleSpeechNoMatchExternal

10:49:03, Event is [NULL]

10:49:03, State - VuiDirectoryName.cde!PlayNoMatchInitialExternal

10:49:05, Event is [TimeoutEvent]

10:49:05, State - VuiDirectoryName.cde!PlayGetNameExternal

10:49:10, Speech: Input='Earl Elk', Confidence='77', Meaning='Name'

10:49:10, Event is [Name]

10:49:10, <--VuiDirectoryName

10:49:10, Event is [Name]

10:49:10, State - VuiDirectory.cde!GetRecipient

10:49:10, Event is [Recipient]

10:49:10, State - VuiDirectory.cde!Controller

10:49:10, Event is [DoCall]

10:49:10, State - VuiDirectory.cde!PlayCalling

10:49:20, Event is [TimeoutEvent]

10:49:20, State - VuiDirectory.cde!RunVuiTransfer

10:49:20, -->VuiTransfer

10:49:20, State - VuiTransfer.cde!Start

10:49:20, Event is [NULL]

10:49:20, State - VuiTransfer.cde!GetTransferProperties

10:49:20, Event is [TrueEvent]

10:49:20, State - VuiTransfer.cde!CheckTargetType

10:49:20, Event is [Subscriber]

10:49:20, State - VuiTransfer.cde!CheckAction

10:49:20, Event is [GoToTransfer]

10:49:20, State - VuiTransfer.cde!PlayTransferIntro

10:49:20, Event is [TimeoutEvent]

10:49:20, State - VuiTransfer.cde!Transfer

10:49:20, Unsupervised (Release) Transfer to 8727