07-03-2013 09:10 AM - edited 03-16-2019 06:12 PM
I have four customers that I recently installed new phones. They are able to setup the initial voice with a PIN and Recorded name. The problem is that when a subscriber calls and leaves a voice mail the customer does not get the voice voice mail and the subscriber gets a NDR back. When the customer presses the messages they are asked to enter the PIN, Once they do that they receive a message stating that the voice mail service is temporarily unavailable. Please Help
07-03-2013 11:07 PM
Start mentioning system and version you're using.
07-08-2013 04:32 AM
We are using Cisco Unified CM System
Version: 8.6.1.20007-2
And Cisco Unity Connection
Version: 8.6.1TT2.20007-8TT2
08-08-2018 04:46 AM
I have had this issue in the past, I deleted the VM box and rebuilt it and the issue was cleared.
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: