06-26-2013 01:02 AM - edited 03-16-2019 06:05 PM
Question:
My voicemail setup is not working when i dial an extention it is not forwarding to the mailbox nuber instead i get a message that the extension is busy. Did some debugging and saw a "being refused message"
Configuration:
UC router
!
ephone-dn 15
number 223
label XXX
description 223-XXX
name XXX
call-forward busy 901
call-forward noan 901 timeout 5
!
!
ephone-dn 100
number 5...
description DN to transfer directly to VM
call-forward all 901
!
telephony-service
voicemail 901
!
dial-peer voice 901 voip
destination-pattern 901
session protocol sipv2
session target ipv4:192.168.1.2
dtmf-relay sip-notify
codec g711ulaw
no vad
!
CUE
CUE# show user detail username waseem
Username: XXX
Full Name: XXX
First Name: XXX
Last Name: XXX
Nickname: XXX
Phone: 223
Phone(E.164): 5223
Fax:
Email:
Epage:
Language: systemDefault
GroupMember: <none>
GroupOwner: <none>
Privileges: <none>
CUE# show voicemail mailboxes
OWNER MSGS NEW SAVE DEL BCST FUTR FAX MSGTIME MBXSIZE USED
"XXX" 0 0 0 0 0 0 0 0 300 0 %
DEbug result:
.Jun 26 07:48:43.074: %CALL_CONTROL-6-CALL_LOOP: The incoming call has a global identifier already present in the list of currently handled calls. It is being refused.
.Jun 26 07:48:43.110: //3645//TCL :/tcl_PutsObjCmd: IP IVR Disconnect Status = RESULT=di_017
.Jun 26 07:48:43.110:
.Jun 26 07:48:43.114: //3645//TCL :/tcl_PutsObjCmd:
Call failed. Play prompt and collect digit
Followed the steps on this link:
Thanks in advance
Solved! Go to Solution.
06-26-2013 05:20 AM
Hi Mate - Your call is matching dial-peers 101 and 102. You can verify by running debug voip dialpeer. Shutdown 101 and 102 and then try again it should match 901 dialpeer. Changing 101 and 102 destination pattern to more specific pattern would be the perm fix.
Terry
Sent from Cisco Technical Support iPad App
06-30-2013 04:38 AM
We are talking CUE not CME.
If you are not sure, do the works at night.
06-26-2013 04:22 AM
Hi - the message %CALL_CONTROL-6-CALL_LOOP indicates you are getting a loop. The loop prevention mechanism is kicking in. You need to check your dial-peers. Can you post your full config, with number you are dialing and the ip address of cme and cue.
Terry
Sent from Cisco Technical Support iPad App
06-26-2013 04:30 AM
Hi Terry,
here is the router config:
UC-2911-GIZ#sh run
Building configuration...
Current configuration : 16580 bytes
!
! Last configuration change at 14:25:39 GMT+3 Wed Jun 26 2013 by admin
! NVRAM config last updated at 14:25:40 GMT+3 Wed Jun 26 2013 by admin
! NVRAM config last updated at 14:25:40 GMT+3 Wed Jun 26 2013 by admin
version 15.1
service timestamps debug datetime msec
service timestamps log datetime msec
service password-encryption
!
hostname UC-2911-GIZ
!
boot-start-marker
boot-end-marker
!
!
enable secret 4 cF67oAbe67PTYT1K/GTqDBLH378FX624kRJwLLqTRKs
!
no aaa new-model
clock timezone GMT+3 3 0
!
no ipv6 cef
ip source-route
ip cef
!
!
!
ip dhcp excluded-address 10.10.100.1 10.10.100.10
ip dhcp excluded-address 10.10.200.1 10.10.200.10
!
ip dhcp pool voice
network 10.10.100.0 255.255.255.0
option 150 ip 192.168.1.1
default-router 10.10.100.1
!
ip dhcp pool data
network 10.10.200.0 255.255.255.0
default-router 10.10.200.1
!
!
no ip domain lookup
multilink bundle-name authenticated
!
!
!
!
!
crypto pki token default removal timeout 0
!
!
voice-card 0
dspfarm
dsp services dspfarm
!
!
voice call send-alert
voice rtp send-recv
!
voice service pots
supplementary-service qsig call-forward
!
voice service voip
qsig decode
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
no supplementary-service h450.2
no supplementary-service h450.3
supplementary-service h450.12
fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
sip
bind control source-interface Loopback0
bind media source-interface Loopback0
registrar server expires max 6300 min 3600
no update-callerid
!
voice class codec 1
codec preference 1 g711ulaw
codec preference 2 g729r8
codec preference 3 g723r53
codec preference 4 g723r63
codec preference 5 g723ar53
!
voice class h323 1
h225 timeout tcp establish 3
!
voice class custom-cptone STC
dualtone disconnect
frequency 425
cadence 250 250
!
voice class custom-cptone leavetone
dualtone conference
frequency 600 900
cadence 300 150 300 100 300 50
!
voice class custom-cptone jointone
dualtone conference
frequency 400 800
cadence 400 50 200 50 200 50
!
!
voice register global
mode cme
source-address 192.168.1.1 port 5060
max-dn 300
max-pool 58
load 9951 sip9951.9-3-2SR1-1.loads
timezone 31
tftp-path flash:
create profile sync 0368313124528633
ntp-server 192.168.100.1 mode directedbroadcast
camera
video
!
voice register dn 1
number 100
name Roland Zielbauer
label Roland Zielbauer
mwi
!
voice register dn 2
number 110
call-forward b2bua all 111
name Musbah Ayesh
label Musbah Ayesh
mwi
!
voice register template 1
camera
video
!
voice register template 2
!
voice register pool 1
id mac 20BB.C093.ACEE
type 9951
number 1 dn 1
dtmf-relay sip-notify
username cisco password cisco
description Roland
codec g711ulaw
no vad
camera
video
!
voice register pool 2
id mac 20BB.C093.A8D3
type 9951
number 1 dn 2
dtmf-relay sip-notify
username musbah password 12345
description 110-Musbah
codec g711ulaw
no vad
camera
video
!
!
!
!
!
application
service aa flash:its-CISCO.2.0.1.0.tcl
paramspace english index 1
paramspace english language en
param operator 555
paramspace english location flash:
paramspace english prefix en
param aa-pilot 299
!
!
license udi pid CISCO2911/K9 sn FGL171511HY
hw-module ism 0
!
hw-module pvdm 0/0
!
!
!
username admin privilege 15 password 7 0005170B0D552B01063B
username voice privilege 15 secret 4 CeLTLau9JjVldlx2ZHtlQJtX4J90z8e2NMgBH2Y1wJc
!
redundancy
!
!
!
!
!
!
interface Loopback0
ip address 192.168.1.1 255.255.255.252
ip nat inside
ip virtual-reassembly in
!
interface Embedded-Service-Engine0/0
no ip address
shutdown
!
interface GigabitEthernet0/0
ip address 10.10.10.1 255.255.255.252
duplex auto
speed auto
!
interface ISM0/0
ip unnumbered Loopback0
ip nat inside
ip virtual-reassembly in
service-module ip address 192.168.1.2 255.255.255.252
!Application: CUE Running on ISM
service-module ip default-gateway 192.168.1.1
!
interface GigabitEthernet0/1
no ip address
duplex auto
speed auto
!
interface GigabitEthernet0/1.100
encapsulation dot1Q 100
ip address 10.10.100.1 255.255.255.0
!
interface GigabitEthernet0/1.200
encapsulation dot1Q 200
ip address 10.10.200.1 255.255.255.0
!
interface GigabitEthernet0/2
no ip address
shutdown
duplex auto
speed auto
!
interface ISM0/1
description Internal switch interface connected to Internal Service Module
no ip address
!
interface Vlan1
no ip address
!
ip forward-protocol nd
!
ip http server
ip http authentication local
no ip http secure-server
!
ip route 0.0.0.0 0.0.0.0 10.10.100.2
ip route 192.168.1.2 255.255.255.255 ISM0/0
!
!
!
tftp-server server
tftp-server flash:BOOT69xx.0-0-0-14.zz.sgn
tftp-server flash:DSP69xx.12-4-122-02-121029.zz.sgn
tftp-server flash:SCCP69xx.9-3-3-2.loads
tftp-server flash:SCCP69xx.9-3-3-2.zz.sgn
tftp-server flash:apps37sccp.1-4-4-0.bin
tftp-server flash:dkern9951.100609R2-9-3-2SR1-1.sebn
tftp-server flash:kern9951.9-3-2SR1-1.sebn
tftp-server flash:rootfs9951.9-3-2SR1-1.sebn
tftp-server flash:sboot9951.031610R1-9-3-2SR1-1.sebn
tftp-server flash:sip9951.9-3-2SR1-1.loads
tftp-server flash:skern9951.022809R2-9-3-2SR1-1.sebn
tftp-server flash:apps45.9-3-1ES13.sbn
tftp-server flash:cnu45.9-3-1ES13.sbn
tftp-server flash:cvm45sccp.9-3-1ES13.sbn
tftp-server flash:dsp45.9-3-1ES13.sbn
tftp-server flash:jar45sccp.9-3-1ES13.sbn
tftp-server flash:SCCP45.9-3-1SR2-1S.loads
tftp-server flash:term65.default.loads
!
control-plane
!
!
voice-port 0/0/0
supervisory disconnect dualtone mid-call
supervisory custom-cptone STC
no battery-reversal
echo-cancel coverage 32
no vad
no comfort-noise
cptone SA
timeouts interdigit 3
timeouts call-disconnect 3
timeouts ringing 5
timeouts wait-release 5
timing hookflash-out 500
description ==TEL#_4812684===
caller-id enable
!
voice-port 0/0/1
supervisory disconnect dualtone mid-call
supervisory custom-cptone STC
no battery-reversal
echo-cancel coverage 32
no vad
no comfort-noise
cptone SA
timeouts interdigit 3
timeouts call-disconnect 3
timeouts ringing 5
timeouts wait-release 5
timing hookflash-out 500
description ==TEL#_4812690===
caller-id enable
!
voice-port 0/0/2
!
voice-port 0/0/3
!
voice-port 0/1/0
!
voice-port 0/1/1
!
voice-port 0/1/2
!
voice-port 0/1/3
!
!
!
mgcp profile default
!
sccp local Loopback0
sccp ccm 192.168.1.1 identifier 1 version 7.0
sccp
!
sccp ccm group 1
associate ccm 1 priority 1
associate profile 1 register confprof1
associate profile 2 register transprof1
!
dspfarm profile 2 transcode
codec g729abr8
codec g729ar8
codec g711alaw
codec g711ulaw
codec g729r8
maximum sessions 1
associate application SCCP
!
dspfarm profile 1 conference
codec g729br8
codec g729r8
codec g729abr8
codec g729ar8
codec g711alaw
codec g711ulaw
maximum sessions 1
conference-join custom-cptone jointone
conference-leave custom-cptone leavetone
associate application SCCP
!
dial-peer voice 101 pots
huntstop
service aa
destination-pattern 9T
port 0/0/0
no sip-register
!
dial-peer voice 102 pots
huntstop
service aa
destination-pattern 9T
port 0/0/1
no sip-register
!
dial-peer voice 901 voip
destination-pattern 901
session protocol sipv2
session target ipv4:192.168.1.2
dtmf-relay sip-notify
codec g711ulaw
no vad
!
!
sip-ua
!
!
!
gatekeeper
shutdown
!
!
telephony-service
sdspfarm conference mute-on 111 mute-off 222
sdspfarm units 5
sdspfarm transcode sessions 12
sdspfarm tag 1 confprof1
sdspfarm tag 2 transprof1
conference hardware
video
fxo hook-flash
max-ephones 58
max-dn 300
ip source-address 192.168.1.1 port 2000
service phone videoCapability 1
service dnis overlay
service dnis dir-lookup
cnf-file location flash:
cnf-file perphone
load 7937 apps37sccp.1-4-4-0.bin
load 7965 SCCP45.9-3-1SR2-1S.loads
load 6921 SCCP69xx.9-3-3-2
time-zone 31
voicemail 901
max-conferences 8 gain -6
call-forward pattern .T
call-forward system redirecting-expanded
moh music-on-hold.au
web admin system name admin password admin@giz
web admin customer name cust password cust@giz
dn-webedit
time-webedit
transfer-system full-consult
transfer-pattern 1..
transfer-pattern 2..
transfer-pattern 3..
secondary-dialtone 9
create cnf-files version-stamp Jan 01 2002 00:00:00
!
!
ephone-template 1
!
!
ephone-dn 2 dual-line
number 101
label Mrs. Antje Svihlik
description Sec to Country Director
name Antje Svihlik
call-forward all 901
huntstop channel
hold-alert 30 originator
!
!
ephone-dn 4 dual-line
number 111
label Jr. Pro Business Dev
description 111-Lulu Al-Khatib
name Lulu Al-Khatib
hold-alert 30 originator
!
!
ephone-dn 5 dual-line
number 112
label Mrs. Heba Hassan
description 112-Heba Hassan
name Heba Hassan
hold-alert 30 originator
!
!
ephone-dn 6 dual-line
number 113
label Mr. Qasem Al-Harbi
description 113-Qasem Al-Harbi
name Qasem Al-Harbi
hold-alert 30 originator
!
!
ephone-dn 7 dual-line
number 200
label Head of Administration
description 200-Sascha Wenzel
name Sascha Wenzel
hold-alert 30 originator
!
!
ephone-dn 8 dual-line
number 210
label Mr. Mohanan Oadath
description 210-Mohanan Oadath
name Mohanan Oadath
hold-alert 30 originator
!
!
ephone-dn 9 dual-line
number 211
label Mr. Bipin Murali
description 211-Bipin Murali
name Bipin Murali
hold-alert 30 originator
!
!
ephone-dn 10 dual-line
number 212
label Vandana Prakash
description 212-Vandana Prakash
name Vandana Prakash
hold-alert 30 originator
!
!
ephone-dn 11 dual-line
number 213
label Sapna Thekkethil
description 213-Sapna Thekkethil
name Sapna Thekkethil
hold-alert 30 originator
!
!
ephone-dn 13 dual-line
number 221
label Jr. HR Manager
description 221-Amr Kassem
name Amr Kassem
hold-alert 30 originator
!
!
ephone-dn 14 dual-line
number 222
label HR Assistant
description 222-Ahmed Samir
name Ahmed Samir
hold-alert 30 originator
!
!
ephone-dn 15
number 223
label Waseem Data Room
description 223-Waseem
name Waseem
call-forward busy 901
call-forward noan 901 timeout 5
!
!
ephone-dn 16 dual-line
number 230
label Proc & Subcon Manager
description 230-Hassan Alsalman
name Hassan Alsalman
hold-alert 30 originator
!
!
ephone-dn 17 dual-line
number 231
label Procurement Assistant
description 231-Fahad Al-Zanan
name Fahad Al-Zanan
hold-alert 30 originator
!
!
ephone-dn 18 dual-line
number 240
label Admin & Facility
description Admin & Facility Manager
name Admin & Facility
hold-alert 30 originator
!
!
ephone-dn 19 octo-line
number 241
label Mr. Makki Nuquod
description 241-Receptionist
name Makki Nuquod
hold-alert 30 originator
!
!
ephone-dn 20 dual-line
number 242
label Mr. Manoj Kumar
description 211-Manoj Kumar
name Manoj Kumar
hold-alert 30 originator
!
!
ephone-dn 21 dual-line
number 300
label Mr. Paul Dec
description 300-Paul Dec
name Paul Dec
hold-alert 30 originator
!
!
ephone-dn 22 dual-line
number 301
label name Dr. Thomas Wanner
description 301-Thomas
name Thomas Wanner
call-forward all 493072614
hold-alert 30 originator
!
!
ephone-dn 23 dual-line
number 302
label Vanessa Gerlach
description PM3
name Vanessa Gerlach
hold-alert 30 originator
!
!
ephone-dn 24 dual-line
number 303
label PM4
description PM4
name PM4
hold-alert 30 originator
!
!
ephone-dn 25 dual-line
number 304
label PM5
description PM5
name PM5
hold-alert 30 originator
!
!
ephone-dn 26 dual-line
number A000
conference ad-hoc
preference 1
no huntstop
!
!
ephone-dn 27 dual-line
number A000
preference 2
no huntstop
!
!
ephone-dn 28 dual-line
number A000
preference 3
no huntstop
!
!
ephone-dn 30 dual-line
number 220
label HR&HM Manager
description 220-Tobias Gerlach
name Mr. Tobias Gerlach
hold-alert 30 originator
!
!
ephone-dn 31 octo-line
number 444
label Conference Room
description 444-Conference Room
name Conference Room
hold-alert 30 originator
!
!
ephone-dn 100
number 5...
description DN to transfer directly to VM
call-forward all 901
!
!
ephone 1
conference drop-mode creator
conference add-mode creator
conference admin
mac-address 30F7.0DAD.BBF9
max-calls-per-button 2
type 6921
button 1:21
!
!
!
ephone 2
conference drop-mode creator
conference add-mode creator
conference admin
mac-address 30F7.0DAD.A633
max-calls-per-button 2
type 6921
button 1:6
!
!
!
ephone 3
conference drop-mode creator
conference add-mode creator
conference admin
mac-address 30F7.0DAD.C32A
max-calls-per-button 2
type 6921
button 1:17
!
!
!
ephone 4
conference drop-mode creator
conference add-mode creator
conference admin
mac-address B4E9.B08C.0757
type 7965
keep-conference
button 1:2
!
!
!
ephone 5
conference drop-mode creator
conference add-mode creator
conference admin
mac-address 30F7.0DAD.BC00
max-calls-per-button 2
type 6921
keep-conference
button 1:23
!
!
!
ephone 6
conference drop-mode creator
conference add-mode creator
conference admin
mac-address 30F7.0DAD.C327
max-calls-per-button 2
type 6921
keep-conference
button 1:4
!
!
!
ephone 7
conference drop-mode creator
conference add-mode creator
conference admin
mac-address 30F7.0DAD.C32D
max-calls-per-button 2
type 6921
keep-conference
button 1:5
!
!
!
ephone 8
conference drop-mode creator
conference add-mode creator
conference admin
mac-address 30F7.0DAD.C384
max-calls-per-button 2
type 6921
keep-conference
button 1:22
!
!
!
ephone 9
conference drop-mode creator
conference add-mode creator
conference admin
mac-address 30F7.0DAD.BC12
max-calls-per-button 2
type 6921
keep-conference
button 1:13
!
!
!
ephone 10
conference drop-mode creator
conference add-mode creator
conference admin
mac-address 30F7.0DAD.BC0A
max-calls-per-button 2
type 6921
keep-conference
button 1:14
!
!
!
ephone 12
conference drop-mode creator
conference add-mode creator
conference admin
mac-address 30F7.0DAD.BBDF
max-calls-per-button 2
type 6921
keep-conference
button 1:9
!
!
!
ephone 13
conference drop-mode creator
conference add-mode creator
conference admin
mac-address 30F7.0DAD.B592
max-calls-per-button 2
type 6921
keep-conference
button 1:20
!
!
!
ephone 14
conference drop-mode creator
conference add-mode creator
conference admin
mac-address 30F7.0DAD.AF86
max-calls-per-button 2
type 6921
keep-conference
button 1:8
!
!
!
ephone 15
conference drop-mode creator
conference add-mode creator
conference admin
mac-address 30F7.0DAD.C1EA
max-calls-per-button 2
type 6921
keep-conference
button 1:10
!
!
!
ephone 16
conference drop-mode creator
conference add-mode creator
conference admin
mac-address 30F7.0DAD.B0DC
max-calls-per-button 2
type 6921
keep-conference
button 1:11
!
!
!
ephone 17
conference drop-mode creator
conference add-mode creator
conference admin
mac-address 30F7.0DAD.B1B4
max-calls-per-button 2
keep-conference
button 1:16
!
!
!
ephone 18
conference drop-mode creator
conference add-mode creator
conference admin
mac-address 30F7.0DAD.BBD6
max-calls-per-button 2
type 6921
keep-conference
button 1:30
!
!
!
ephone 19
conference drop-mode creator
conference add-mode creator
conference admin
mac-address 30F7.0DAD.AFD3
max-calls-per-button 2
type 6921
keep-conference
button 1:19
!
!
!
ephone 20
conference drop-mode creator
conference add-mode creator
conference admin
mac-address 30F7.0DAD.B0B5
max-calls-per-button 2
type 6921
keep-conference
button 1:7
!
!
!
ephone 21
conference drop-mode creator
conference add-mode creator
conference admin
mac-address 30F7.0DAD.AF77
max-calls-per-button 2
username "waseem"
type 6921
keep-conference
button 1:15
!
!
!
ephone 22
conference drop-mode creator
conference add-mode creator
conference admin
mac-address 0004.F2F5.6912
type 7937
keep-conference
button 1:31
!
!
ephone-hunt 1 sequential
pilot 555
list 101, 111, 112
timeout 15, 15, 15
no-reg pilot
statistics collect
description Operator
!
!
!
!
line con 0
line aux 0
line 2
no activation-character
no exec
transport preferred none
transport input all
transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
stopbits 1
line 131
no activation-character
no exec
transport preferred none
transport input all
transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
stopbits 1
line vty 0 4
login local
transport input all
!
scheduler allocate 20000 1000
ntp server 192.168.100.1
ntp server 192.168.1.50
end
Here is CUE config
se-192-168-1-2# sh run
Generating configuration:
clock timezone Asia/Riyadh
hostname se-192-168-1-2
line console
length 0
system language preferred "en_GB"
software download server url "ftp://127.0.0.1/ftp" credentials hidden "6u/dKTN/h sEuSAEfw40XlF2eFHnZfyUTSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfG WTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmP"
site name local
site-hostname 10.10.100.1
web credentials hidden "FMTJhCv8ZiubPYIMNk0k309OYQAQ7xteSd8ZZNgd+Y9J3xlk2B35j0n fGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmP"
end site
license agent max-sessions 9
privilege ViewPrivateList create
privilege ManagePrompts create
privilege ViewHistoricalReports create
privilege vm-imap create
privilege ManagePublicList create
privilege broadcast create
privilege manage-users create
privilege manage-passwords create
privilege local-broadcast create
privilege ViewRealTimeReports create
groupname Broadcasters create
username voice create
username antje create
username cisco create
username waseem create
username admin create
privilege ViewPrivateList description "Privilege to view private list"
privilege ManagePrompts description "Privilege to create, modify, or delete syst em prompts"
privilege ViewHistoricalReports description "Privilege to view historical report s"
privilege vm-imap description "Privilege to manage personal voicemail via IMAP c lient"
privilege ManagePublicList description "Privilege to manage public lists"
privilege broadcast description "Privilege to send local or remote broadcast mes sages"
privilege manage-users description "Privilege to create, modify, and delete user s and groups"
privilege manage-passwords description "Privilege to reset user passwords"
privilege local-broadcast description "Privilege to send local broadcast message s"
privilege ViewRealTimeReports description "Privilege to view realtime reports"
privilege ViewPrivateList operation voicemail.lists.private.view
privilege ManagePrompts operation prompt.modify
privilege ManagePrompts operation system.debug
privilege ViewHistoricalReports operation report.historical.view
privilege vm-imap operation voicemail.imap.user
privilege ManagePublicList operation voicemail.lists.public
privilege ManagePublicList operation system.debug
privilege broadcast operation broadcast.remote
privilege broadcast operation broadcast.local
privilege broadcast operation system.debug
privilege manage-users operation user.pin
privilege manage-users operation user.mailbox
privilege manage-users operation user.password
privilege manage-users operation user.configuration
privilege manage-users operation user.notification
privilege manage-users operation system.debug
privilege manage-users operation group.configuration
privilege manage-users operation user.remote
privilege manage-passwords operation user.pin
privilege manage-passwords operation user.password
privilege manage-passwords operation system.debug
privilege local-broadcast operation broadcast.local
privilege local-broadcast operation system.debug
privilege ViewRealTimeReports operation report.realtime
groupname Administrators member voice
groupname Administrators member cisco
groupname Administrators member admin
groupname Broadcasters privilege broadcast
username antje phonenumber "101"
username waseem phonenumber "223"
username antje phonenumberE164 "5101"
restriction msg-notification create
restriction msg-notification min-digits 1
restriction msg-notification max-digits 30
restriction msg-notification dial-string preference 1 pattern * allowed
backup server url "ftp://127.0.0.1/ftp" credentials hidden "EWlTygcMhYmjazXhE/VNXHCkplVV4KjescbDaLa4fl4WLSPFvv1rWUnfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmP"
calendar biz-schedule systemschedule
open day 1 from 00:00 to 24:00
open day 2 from 00:00 to 24:00
open day 3 from 00:00 to 24:00
open day 4 from 00:00 to 24:00
open day 5 from 00:00 to 24:00
open day 6 from 00:00 to 24:00
open day 7 from 00:00 to 24:00
end schedule
ccn application aa aa
description "aa"
enabled
maxsessions 2
script "aa.aef"
parameter "dialByExtnAnytime" "false"
parameter "busOpenPrompt" "AABusinessOpen.wav"
parameter "dialByExtnAnytimeInputLength" "3"
parameter "operExtn" "555"
parameter "welcomePrompt" "AAWelcome.wav"
parameter "disconnectAfterMenu" "true"
parameter "dialByFirstName" "true"
parameter "busClosedPrompt" "AABusinessClosed.wav"
parameter "allowExternalTransfers" "true"
parameter "holidayPrompt" "AAHolidayPrompt.wav"
parameter "businessSchedule" "systemschedule"
parameter "MaxRetry" "3"
end application
ccn application autoattendant aa
description "autoattendant"
enabled
maxsessions 10
script "aa.aef"
parameter "dialByExtnAnytime" "true"
parameter "busOpenPrompt" "AABusinessOpen.wav"
parameter "dialByExtnAnytimeInputLength" "3"
parameter "operExtn" "555"
parameter "welcomePrompt" "AAWelcome.wav"
parameter "disconnectAfterMenu" "false"
parameter "dialByFirstName" "false"
parameter "busClosedPrompt" "AABusinessClosed.wav"
parameter "allowExternalTransfers" "true"
parameter "holidayPrompt" "AAHolidayPrompt.wav"
parameter "businessSchedule" "systemschedule"
parameter "MaxRetry" "3"
end application
ccn application ciscomwiapplication aa
description "ciscomwiapplication"
enabled
maxsessions 10
script "setmwi.aef"
parameter "CallControlGroupID" "0"
parameter "strMWI_OFF_DN" "8001"
parameter "strMWI_ON_DN" "8000"
end application
ccn application msgnotification aa
description "msgnotification"
enabled
maxsessions 10
script "msgnotify.aef"
parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"
parameter "DelayBeforeSendDTMF" "1"
end application
ccn application promptmgmt aa
description "promptmgmt"
enabled
maxsessions 1
script "promptmgmt.aef"
parameter "appManagementScript" ""
end application
ccn application voicemail aa
description "voicemail"
enabled
maxsessions 10
script "voicebrowser.aef"
parameter "uri" "http://localhost/voicemail/vxmlscripts/login.vxml"
parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"
end application
ccn engine
end engine
ccn reporting historical
database local
description "se-192-168-1-2"
end reporting
ccn subsystem email
end subsystem
ccn subsystem fax
end subsystem
ccn subsystem sip
gateway address "192.168.1.1"
mwi sip sub-notify
end subsystem
ccn trigger http urlname msgnotifytrg
application "msgnotification"
enabled
maxsessions 2
end trigger
ccn trigger http urlname mwiapp
application "ciscomwiapplication"
enabled
maxsessions 1
end trigger
ccn trigger sip phonenumber 901
application "voicemail"
enabled
locale "en_GB"
maxsessions 10
end trigger
ccn trigger sip phonenumber 905
application "promptmgmt"
enabled
locale "en_GB"
maxsessions 1
end trigger
service phone-authentication
end phone-authentication
service voiceview
enable
end voiceview
voicemail broadcast recording time 300
voicemail default messagesize 240
voicemail notification restriction msg-notification
voicemail operator telephone 902
banner login append "Unauthorized access to this device is forbidden and will be "
banner login append "prosecuted by law. By accessing this system, you agree that your "
banner login append "actions may be monitored if unauthorized usage is suspected"
end
THanks..
06-26-2013 05:20 AM
Hi Mate - Your call is matching dial-peers 101 and 102. You can verify by running debug voip dialpeer. Shutdown 101 and 102 and then try again it should match 901 dialpeer. Changing 101 and 102 destination pattern to more specific pattern would be the perm fix.
Terry
Sent from Cisco Technical Support iPad App
06-26-2013 05:26 AM
Hi Terry,
9T right? let me change some things...and will get back at you with the results
06-26-2013 05:28 AM
Yes - 9T will catch everything starting with 9
Sent from Cisco Technical Support iPhone App
06-26-2013 05:50 AM
HI Terry,
Managed to hit the VM prompt (thanks to you)...bu now i have an issue...now adding mailboxes via CLI:
I get this error:
se-192-168-1-2(config)# voice mailbox owner waseem
Out of memory: kill process 2402 (startup.sh) score 160571 or a child
Killed process 2403 (java)
Out of memory: kill process 2402 (startup.sh) score 139493 or a child
Killed process 2404 (logerr)
/bin/startup.sh: line 1: 2403 Killed /usr/wfavvid/run-wfengine.sh 2>&1
2404 | logerr ccn server output
MONITOR EXITING...
SAVE TRACE BUFFER
Jun 26 15:48:39 localhost err_handler: CRASH appsServices startup startup.sh System has crashed. The trace buffer information is stored in the file "atrace_save.log". You can upload the file using "copy log" command
Out of memory: kill process 2399 (startup.sh) score 102579 or a child
Killed process 2400 (java)
Out of memory: kill process 3232 (postmaster) score 89685 or a child
Killed process 3232 (postmaster)
as reading some stuff over the forums..seems a corrupt CUE?
11-29-2015 10:28 AM
Hello bernsplagata ,
Would appreciate if you can share how did you ended up with your problem.
I am running into the same problem, during cue boot i get following error:
SAVE TRACE BUFFER
Dec 30 12:37:00 localhost err_handler: CRASH appsServices startup startup.sh System has crashed. The trace buffer information is stored in the file "atrace_save.log". You can upload the file using "copy log" command
INIT: Sending processes the TERM signal
06-26-2013 06:03 AM
Hi Mate,
Not a problem. Your overlapping dial-peers were creating a loop. Loop control saved from CPU going high/crashing.
Regards to your memory issue, it appears to be a memory leak. Can you try reloading the CUE and the router itself?
Please do rate the helpful posts.
Terry
Sent from Cisco Technical Support iPhone App
06-26-2013 06:09 AM
HI Terry,
I will reload both CUE and router...and will get back to hoe things will turn out. Thanks.
06-26-2013 06:33 AM
Hi Terry,
I have restarted both router and CUE but i get the same error message when im configuring the user mailbox:
se-192-168-1-2(config)# voice mailbox owner waseem
Out of memory: kill process 2413 (startup.sh) score 167031 or a child
Killed process 2414 (java)
Out of memory: kill process 2413 (startup.sh) score 139472 or a child
Killed process 2415 (logerr)
/bin/startup.sh: line 1: 2414 Killed /usr/wfavvid/run-wfengine .sh 2>&1
2415 | logerr ccn server output
MONITOR EXITING...
SAVE TRACE BUFFER
Jun 26 16:30:06 localhost err_handler: CRASH appsServices startup startup.sh S ystem has crashed. The trace buffer information is stored in the file "atrace_sa ve.log". You can upload the file using "copy log" command
Out of memory: kill process 2410 (startup.sh) score 102155 or a child
Killed process 2411 (java)
Out of memory: kill process 3222 (postmaster) score 89792 or a child
Killed process 3222 (postmaster)
06-26-2013 06:45 AM
Update CUE software and check again.
06-26-2013 06:49 AM
Hi Paolo,
that could be tricky...but if its the only way then i canot escape that...i got this box preloaded...licenses were applied by them. anyways will check out your suggestion and will get back to you once done..thanks again...
06-26-2013 08:26 AM
Updating software does not invalidate licenses.
06-26-2013 03:02 PM
+5 Paolo. Bernsplagata let us know how you go.
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