Voicemail in CME is not working

[bernsplagata]

Question:

My voicemail setup is not working when i dial an extention it is not forwarding to the mailbox nuber instead i get a message that the extension is busy.  Did some debugging and saw a "being refused message"

Configuration:

UC router

!

ephone-dn  15

number 223

label XXX

description 223-XXX

name XXX

call-forward busy 901

call-forward noan 901 timeout 5

!

!

ephone-dn  100

number 5...

description DN to transfer directly to VM

call-forward all 901

!

telephony-service

voicemail 901

!

dial-peer voice 901 voip

destination-pattern 901

session protocol sipv2

session target ipv4:192.168.1.2

dtmf-relay sip-notify

codec g711ulaw

no vad

!

CUE

CUE# show user detail username waseem

Username:           XXX

Full Name:          XXX

First Name:         XXX

Last Name:          XXX

Nickname:           XXX

Phone:              223

Phone(E.164):       5223

Fax:

Email:

Epage:

Language:           systemDefault

GroupMember:        <none>

GroupOwner:         <none>

Privileges:         <none>

CUE# show voicemail mailboxes

OWNER               MSGS NEW SAVE DEL BCST FUTR FAX MSGTIME   MBXSIZE  USED

"XXX"            0    0   0    0   0    0    0   0         300      0 %

DEbug result:

.Jun 26 07:48:43.074: %CALL_CONTROL-6-CALL_LOOP: The incoming call has a global identifier already present in the list of currently handled calls. It is being refused.

.Jun 26 07:48:43.110: //3645//TCL :/tcl_PutsObjCmd: IP IVR Disconnect Status = RESULT=di_017

.Jun 26 07:48:43.110:

.Jun 26 07:48:43.114: //3645//TCL :/tcl_PutsObjCmd:

Call failed.  Play prompt and collect digit

Followed the steps on this link:

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a00802ab979.shtml#verify_one

Thanks in advance

[bernsplagata]

Hi Paolo,

Is it possible for me to install the same CUE 8.6.6 version?  What would be the effect if i did an install/upgrade on the ISM module?  User calls?

Thanks.

[paolo bevilacqua]

8.6.6 is the latest. Maybe something got corrupted.

[bernsplagata]

Hi Paolo,

can i install the same version?  If i make the module offline what effect could that be on the user calls?  My AA is runnning via TCL script..  Thanks

[paolo bevilacqua]

You can install any version you want. While installing, CUE will not work.

[bernsplagata]

Sorry im kinda lost... CUE will not work meaning? all phones cannot place and recieve calls?  Or CUE functions like VM will not work?.. sorry for the question..

[paolo bevilacqua · Accepted solution]

We are talking CUE not CME.

If you are not sure, do the works at night.

[bernsplagata]

Hi Paolo,

Yes CUE...now i know the difference...CUE = VM, IVR... CME is the telephony services... Now on the process of installing the CUE in the ISM module.. Found this nice link to guide me..

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel8_6/install/installsre.html#wp1129275

[bernsplagata]

Hi Paolo,

sorry for coming back late...I have read a lot of stuff regarding issues with CUE upgrade and install.. in my case i have an RMA of the module with me now.  I noticed as well that (see image) when i issued a reset of the module in the terminal monitor nothign is shown that the module restarted but instead i see the continous "RBIP Registration REquest"  so the module is busted?  I will be going to the site hopefully in the coming weeks/days to replace the module with the new one.  Yes i was doing the upgrade remotely via VPN .  what do you think of the busted module?  Im using thie ISM-SRE-300-K9 module

[paolo bevilacqua]

The module seems fine, you should use installer image, as described in documentation.

[bernsplagata]

installer image? =

cue-installer.SPA.sme.8.6.6 = this one?

i have tried it with the boot helper mothed but after the install the module goes into loop.  Im suspecting as well since i am doing the installation via VPN the file transfer might get corrupted.

i tried also using the service-module ism 0/0 install url ftp://x.x.x.x/cue-vm-k9.SPA.sme.8.6.6.pkg same result module will go into loop after the language selection..

[paolo bevilacqua]

VPN should not cause corruption.

Try placing all files and tools on a PC local to the CUE and remote into into.