cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
369
Views
0
Helpful
1
Replies
Zepster44
Beginner

WebEx Control Hub external caller ID not showing when transferred

Is there a place within the WebEx Control Hub to change how transferred calls are handled?  Right now, our receptionist will transfer an external call to someone inside the company, and instead of it showing the person's caller ID, it shows the receptionists name.  This creates confusion when the call is transferred.  We would like for the call to transfer and show the external caller's ID on the recipient's phone and not the receptionist's name.

1 ACCEPTED SOLUTION

Accepted Solutions
Vaijanath Sonvane
VIP Advocate

Call Transfer related settings/parameters are not available in WebEx Control Hub. I would recommend to open Cisco TAC case for this issue.

 

 

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Vaijanath S.

** There are two kinds of people, those who do the work and those who take the credit. Try to be in the first group; there is less competition there. **

View solution in original post

1 REPLY 1
Vaijanath Sonvane
VIP Advocate

Call Transfer related settings/parameters are not available in WebEx Control Hub. I would recommend to open Cisco TAC case for this issue.

 

 

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Vaijanath S.

** There are two kinds of people, those who do the work and those who take the credit. Try to be in the first group; there is less competition there. **

View solution in original post

Create
Recognize Your Peers
Content for Community-Ad