12-18-2015 11:53 AM - edited 03-17-2019 05:17 AM
What is Differeance between UCCE and IPCC
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12-18-2015 12:41 PM
IPCC became UCCE as of version 4. Take a look at the EOS notices:
http://www.cisco.com/c/en/us/products/customer-collaboration/unified-contact-center-express/eos-eol-notice-listing.html
The older versions of the software were called IPCC
IPCC = IP Contact Centre (generic)
IPPCE = IP Contact Centre Enterprise
IPCCX = IP Contect Centre Express
The newer versions are called UCC
UCC = Unifed Contact Centre (generic)
UCCE = Unified Contact Centre Enterprise
UCCX = Unified Contact Centre Express
12-18-2015 11:32 PM
after some years cisco just added the word unified to almost all products witch means probably + video. but I did not see video contact centre. unified communicatiom manager supports video but not contact centre
12-18-2015 12:14 PM
Please check this thread, This might help you
https://supportforums.cisco.com/discussion/10123141/difference-between-icm-and-ipcc
Br,
Nadeem Ahmed
PS: Please rate all useful post.
12-18-2015 12:15 PM
UCCE refers to Cisco Unified Contact Center Enterprise, a product based on Cisco ICM and Communications Manager. Cisco also offers another contact center product called UCCX, which stands for Cisco Unified Contact Center Express. IPCC is a general term used to refer to IP Contact Center.
Hope this helps. -Dennis
01-26-2016 11:54 PM
Hi Fogler,
I need to work on UCCX and UCCE. However I need to troubleshooting guide for this solution. Could please provide me troubleshooting documents related to all issues and resolutions.
Thank you,
Arjun
01-27-2016 12:11 AM
12-18-2015 12:41 PM
IPCC became UCCE as of version 4. Take a look at the EOS notices:
http://www.cisco.com/c/en/us/products/customer-collaboration/unified-contact-center-express/eos-eol-notice-listing.html
The older versions of the software were called IPCC
IPCC = IP Contact Centre (generic)
IPPCE = IP Contact Centre Enterprise
IPCCX = IP Contect Centre Express
The newer versions are called UCC
UCC = Unifed Contact Centre (generic)
UCCE = Unified Contact Centre Enterprise
UCCX = Unified Contact Centre Express
12-18-2015 11:32 PM
after some years cisco just added the word unified to almost all products witch means probably + video. but I did not see video contact centre. unified communicatiom manager supports video but not contact centre
01-26-2016 11:54 PM
Hi,
I need to work on UCCX and UCCE. However I need to troubleshooting guide for this solution. Could please provide me troubleshooting documents related to all issues and resolutions.
Thank you,
Arjun
01-27-2016 12:13 AM
For UCCX:
http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-tech-notes-list.html
http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-troubleshooting-guides-list.html
For UCCE:
http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-troubleshooting-guides-list.html
http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-tech-notes-list.html
Bookmark below two links for future reference, they contain all the documentation available for UCCX and UCCE:
For UCCE:
http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/tsd-products-support-series-home.html
For UCCX:
http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/tsd-products-support-series-home.html
Regards
Deepak
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