08-25-2010 04:36 AM - last edited on 03-25-2019 08:01 PM by ciscomoderator
I have a CME 8.1.
The problem that I have is that any phones do not get the SEPXXXXXXXXXXXX.xml configuration file and usign the default XMLDefault.cnf.xml instead.
The phones get the new firmware but not the language files. They do not even ask for it. Here you will find the debug tftp events and the debug tftp packets.
Aug 25 13:31:38.899 Verano: TFTP: Server request for port 49196, socket_id 0x2B221148 for process 134
Aug 25 13:31:38.899 Verano: TFTP: read request from host 172.16.127.100(49196) via GigabitEthernet0/2
Aug 25 13:31:38.899 Verano: TFTP: Looking for CTLSEP1C17D341D1CD.tlv
Aug 25 13:31:38.899 Verano: TFTP: Sending error 1 No such file
Aug 25 13:31:39.035 Verano: TFTP: Server request for port 49197, socket_id 0x2B221148 for process 134
Aug 25 13:31:39.035 Verano: TFTP: read request from host 172.16.127.100(49197) via GigabitEthernet0/2
Aug 25 13:31:39.035 Verano: TFTP: Looking for SEP1C17D341D1CD.cnf.xml
Aug 25 13:31:39.035 Verano: TFTP: Sending error 1 No such file
Aug 25 13:31:39.139 Verano: TFTP: Server request for port 49198, socket_id 0x2B221148 for process 134
Aug 25 13:31:39.139 Verano: TFTP: read request from host 172.16.127.100(49198) via GigabitEthernet0/2
Aug 25 13:31:39.139 Verano: TFTP: Looking for XMLDefault.cnf.xml
Aug 25 13:31:39.295 Verano: TFTP: Opened system:/its/vrf1/XMLDefault.cnf.xml, fd 15, size 3237 for process 134
Aug 25 13:31:39.299 Verano: TFTP: Sending block 1 (retry 0), socket_id 0x2B221148
Aug 25 13:31:39.299 Verano: TFTP: Received ACK for block 1, socket_id 0x2B221148
Aug 25 13:31:39.299 Verano: TFTP: Sending block 2 (retry 0), socket_id 0x2B221148
Aug 25 13:31:39.299 Verano: TFTP: Received ACK for block 2, socket_id 0x2B221148
Aug 25 13:31:39.299 Verano: TFTP: Sending block 3 (retry 0), socket_id 0x2B221148
Aug 25 13:31:39.299 Verano: TFTP: Received ACK for block 3, socket_id 0x2B221148
Aug 25 13:31:39.299 Verano: TFTP: Sending block 4 (retry 0), socket_id 0x2B221148
Aug 25 13:31:39.299 Verano: TFTP: Received ACK for block 4, socket_id 0x2B221148
Aug 25 13:31:39.299 Verano: TFTP: Sending block 5 (retry 0), socket_id 0x2B221148
Aug 25 13:31:39.303 Verano: TFTP: Received ACK for block 5, socket_id 0x2B221148
Aug 25 13:31:39.303 Verano: TFTP: Sending block 6 (retry 0), socket_id 0x2B221148
Aug 25 13:31:39.303 Verano: TFTP: Received ACK for block 6, socket_id 0x2B221148
Aug 25 13:31:39.303 Verano: TFTP: Sending block 7 (retry 0), socket_id 0x2B221148
Aug 25 13:31:39.303 Verano: TFTP: Received ACK for block 7, socket_id 0x2B221148
Aug 25 13:31:39.303 Verano: TFTP: Finished system:/its/vrf1/XMLDefault.cnf.xml, time 00:00:00 for process 134
Aug 25 13:31:41.995 Verano: %IPPHONE-6-REG_ALARM: 20: Name=SEP1C17D341D1CD Load= SCCP45.8-5-3S Last=Phone-Keypad
Aug 25 13:31:42.027 Verano: %IPPHONE-6-REGISTER: ephone-1:SEP1C17D341D1CD IP:172.16.127.100 Socket:3 DeviceType:Phone has registered.
telephony-service
sdspfarm units 1
sdspfarm transcode sessions 128
no auto-reg-ephone
max-ephones 100
max-dn 195
ip source-address 172.16.127.253 port 2000
service phone videoCapability 1
service phone enableGroupListen true
service phone settingsAccess 1
service phone webAccess 1
url authentication http://172.16.127.253/gui/CCMIP/authenticate.asp
user-locale ES
network-locale ES
network-locale 1 ES
network-locale 2 ES
network-locale 3 ES
network-locale 4 ES
load 7915-24 B015-1-0-3
load 7911 SCCP11.9-0-3S
load 7937 apps37sccp.1-4-2-0.bin
load 7945 SCCP45.8-5-3S
load 7962 SCCP42.8-5-3S
time-zone 23
time-format 24
date-format dd-mm-yy
max-conferences 8 gain -6
moh flash:/music-on-hold.au
multicast moh 239.1.1.50 port 16384
web admin system name Wtelecom secret 5 $1$NGmG$e41fHMQfcpB8VBnk5phw.0
dn-webedit
time-webedit
transfer-system full-consult dss
transfer-pattern 2..
transfer-pattern 3..
secondary-dialtone 0
create cnf-files version-stamp 7960 Aug 25 2010 12:58:03
Does any one why this is not working?
Thank you in advance
Solved! Go to Solution.
08-25-2010 11:46 AM
I though you were trying to do multiple locales, not a global one. p.bevilacqua is right that the perphonetype CNF is fine if you want the same locale for all phones.
For starters, it looks like you don't have the ephone type specificed under the phone, which may be why this phone isn't getting the locale info. I would first add that, rebuild the CNF files, and see what happens. Also, locales work differently for different phone types. What type of phone is this?
Configuring system-defined locales depends on the type of IP phone:
•Cisco Unified IP
Phone 7905, 7912, 7940, and 7960—System-defined network locales and
user locales are preloaded into Cisco IOS software. No external files
are required. Use the network-locale and user-locale commands to set the locales for these phones.
•Cisco Unified IP
Phone 7906, 7911, 7921, 7931, 7941, 7961, 7970, and 7971, and
Cisco IP Communicator—You must download locale files to support the
system-defined locales and store the files in flash memory, slot 0, or
on an external TFTP server. See the "Installing
System-Defined Locales for Cisco Unified IP Phone 7906, 7911, 7921,
7931,7941, 7961, 7970, 7971, and Cisco IP Communicator" section.
You can do a 'more' on the CNF file for the phone that the alias is pointing it to,and see if the locale is in there.
2821-Pod3#more system:/its/vrf1/XMLDefault7960.cnf.xml | i ale
-Steve
08-25-2010 04:37 AM
Where is your ephone configuration ?
08-25-2010 04:42 AM
Sorry about that:
ephone-template 1
softkeys hold Resume Newcall
softkeys idle Redial Newcall Cfwdall Pickup
softkeys seized Redial Endcall Pickup
softkeys alerting Callback Endcall
softkeys connected Hold Endcall Trnsfer Confrn
codec g729r8 dspfarm-assist
!
ephone-dn 1
number 200
label Prueba
name Prueba
!
ephone 1
mac-address 1C17.D341.D1CD
ephone-template 1
username "prueba" password prueba
codec g729r8
button 1:1
!
08-25-2010 05:01 AM
Try:
telephony-service
cnf-location flash
create cnf
08-25-2010 05:09 AM
It did not work. I reloaded it twice with the same result:
Aug 25 14:05:02.191 Verano: TFTP: Server request for port 49199, socket_id 0x2B2
21148 for process 192
Aug 25 14:05:02.191 Verano: TFTP: read request from host 172.16.127.100(49199) v
ia GigabitEthernet0/2
Aug 25 14:05:02.191 Verano: TFTP: Looking for CTLSEP1C17D341D1CD.tlv
Aug 25 14:05:02.191 Verano: TFTP: Sending error 1 No such file
Aug 25 14:05:02.327 Verano: TFTP: Server request for port 49200, socket_id 0x2B2
21148 for process 192
Aug 25 14:05:02.327 Verano: TFTP: read request from host 172.16.127.100(49200) v
ia GigabitEthernet0/2
Aug 25 14:05:02.327 Verano: TFTP: Looking for SEP1C17D341D1CD.cnf.xml
Aug 25 14:05:02.327 Verano: TFTP: Sending error 1 No such file
Aug 25 14:05:02.431 Verano: TFTP: Server request for port 49201, socket_id 0x2B2
21148 for process 192
Aug 25 14:05:02.431 Verano: TFTP: read request from host 172.16.127.100(49201) v
ia GigabitEthernet0/2
Aug 25 14:05:02.431 Verano: TFTP: Looking for XMLDefault.cnf.xml
Aug 25 14:05:02.435 Verano: TFTP: Opened flash:/its/vrf1/XMLDefault.cnf.xml, fd
14, size 3237 for process 192
Aug 25 14:05:02.435 Verano: TFTP: Sending block 1 (retry 0), socket_id 0x2B22114
8
Aug 25 14:05:02.435 Verano: TFTP: Received ACK for block 1, socket_id 0x2B221148
Aug 25 14:05:02.435 Verano: TFTP: Sending block 2 (retry 0), socket_id 0x2B22114
8
Aug 25 14:05:02.439 Verano: TFTP: Received ACK for block 2, socket_id 0x2B221148
Aug 25 14:05:02.439 Verano: TFTP: Sending block 3 (retry 0), socket_id 0x2B22114
8
Aug 25 14:05:02.439 Verano: TFTP: Received ACK for block 3, socket_id 0x2B221148
Aug 25 14:05:02.439 Verano: TFTP: Sending block 4 (retry 0), socket_id 0x2B22114
8
Aug 25 14:05:02.439 Verano: TFTP: Received ACK for block 4, socket_id 0x2B221148
Aug 25 14:05:02.439 Verano: TFTP: Sending block 5 (retry 0), socket_id 0x2B22114
8
Aug 25 14:05:02.439 Verano: TFTP: Received ACK for block 5, socket_id 0x2B221148
Aug 25 14:05:02.439 Verano: TFTP: Sending block 6 (retry 0), socket_id 0x2B22114
8
Aug 25 14:05:02.439 Verano: TFTP: Received ACK for block 6, socket_id 0x2B221148
Aug 25 14:05:02.439 Verano: TFTP: Sending block 7 (retry 0), socket_id 0x2B22114
8
Aug 25 14:05:02.443 Verano: TFTP: Received ACK for block 7, socket_id 0x2B221148
Aug 25 14:05:02.443 Verano: TFTP: Finished flash:/its/vrf1/XMLDefault.cnf.xml, t
ime 00:00:00 for process 192
Aug 25 14:05:05.167 Verano: %IPPHONE-6-REG_ALARM: 20: Name=SEP1C17D341D1CD Load=
SCCP45.8-5-3S Last=Phone-Keypad
Aug 25 14:05:05.199 Verano: %IPPHONE-6-REGISTER: ephone-1:SEP1C17D341D1CD IP:172
.16.127.100 Socket:1 DeviceType:Phone has registered.
2921_CME#
Aug 25 14:06:18.683 Verano: %IPPHONE-6-UNREGISTER_NORMAL: ephone-1:SEP1C17D341D1
CD IP:172.16.127.100 Socket:1 DeviceType:Phone has unregistered normally.
Aug 25 14:07:05.795 Verano: TFTP: Server request for port 49202, socket_id 0x2B2
21148 for process 192
Aug 25 14:07:05.795 Verano: TFTP: read request from host 172.16.127.100(49202) v
ia GigabitEthernet0/2
Aug 25 14:07:05.795 Verano: TFTP: Looking for CTLSEP1C17D341D1CD.tlv
Aug 25 14:07:05.795 Verano: TFTP: Sending error 1 No such file
Aug 25 14:07:05.931 Verano: TFTP: Server request for port 49203, socket_id 0x2B2
21148 for process 192
Aug 25 14:07:05.931 Verano: TFTP: read request from host 172.16.127.100(49203) v
ia GigabitEthernet0/2
Aug 25 14:07:05.931 Verano: TFTP: Looking for SEP1C17D341D1CD.cnf.xml
Aug 25 14:07:05.931 Verano: TFTP: Sending error 1 No such file
Aug 25 14:07:06.035 Verano: TFTP: Server request for port 49204, socket_id 0x2B2
21148 for process 192
Aug 25 14:07:06.035 Verano: TFTP: read request from host 172.16.127.100(49204) v
ia GigabitEthernet0/2
Aug 25 14:07:06.035 Verano: TFTP: Looking for XMLDefault.cnf.xml
Aug 25 14:07:06.035 Verano: TFTP: Opened flash:/its/vrf1/XMLDefault.cnf.xml, fd
14, size 3237 for process 192
Aug 25 14:07:06.035 Verano: TFTP: Sending block 1 (retry 0), socket_id 0x2B22114
8
Aug 25 14:07:06.035 Verano: TFTP: Received ACK for block 1, socket_id 0x2B221148
Aug 25 14:07:06.035 Verano: TFTP: Sending block 2 (retry 0), socket_id 0x2B22114
8
Aug 25 14:07:06.039 Verano: TFTP: Received ACK for block 2, socket_id 0x2B221148
Aug 25 14:07:06.039 Verano: TFTP: Sending block 3 (retry 0), socket_id 0x2B22114
8
Aug 25 14:07:06.039 Verano: TFTP: Received ACK for block 3, socket_id 0x2B221148
Aug 25 14:07:06.039 Verano: TFTP: Sending block 4 (retry 0), socket_id 0x2B22114
8
Aug 25 14:07:06.039 Verano: TFTP: Received ACK for block 4, socket_id 0x2B221148
Aug 25 14:07:06.039 Verano: TFTP: Sending block 5 (retry 0), socket_id 0x2B22114
8
Aug 25 14:07:06.039 Verano: TFTP: Received ACK for block 5, socket_id 0x2B221148
Aug 25 14:07:06.039 Verano: TFTP: Sending block 6 (retry 0), socket_id 0x2B22114
8
Aug 25 14:07:06.043 Verano: TFTP: Received ACK for block 6, socket_id 0x2B221148
Aug 25 14:07:06.043 Verano: TFTP: Sending block 7 (retry 0), socket_id 0x2B22114
8
Aug 25 14:07:06.043 Verano: TFTP: Received ACK for block 7, socket_id 0x2B221148
Aug 25 14:07:06.043 Verano: TFTP: Finished flash:/its/vrf1/XMLDefault.cnf.xml, t
ime 00:00:00 for process 192
Aug 25 14:07:08.723 Verano: %IPPHONE-6-REG_ALARM: 20: Name=SEP1C17D341D1CD Load=
SCCP45.8-5-3S Last=Phone-Keypad
Aug 25 14:07:08.759 Verano: %IPPHONE-6-REGISTER: ephone-1:SEP1C17D341D1CD IP:172
.16.127.100 Socket:3 DeviceType:Phone has registered.
08-25-2010 05:21 AM
Use perhaps IOS 15.0(1)M3 that works well.
If you can verify the xml files are created and bound to tftp with
show telephony-service tftp-bindings
08-25-2010 05:29 AM
I'm using 15.1T2. I cannot downgrade from the 15.
I did erase the cnf-file location Flash command and reload the router.
This is the show telephony-service tftp-bindings
tftp-server system:/its/spain/7960-tones.xml alias Spain/7960-tones.xml
tftp-server system:/its/spain/7960-font.xml alias Spanish_Spain/7960-font.xml
tftp-server system:/its/spain/7960-dictionary.xml alias Spanish_Spain/7960-dicti
onary.xml
tftp-server system:/its/spain/7905-dictionary.xml alias Spanish_Spain/7905-dicti
onary.xml
tftp-server system:/its/spain/7960-kate.xml alias Spanish_Spain/7960-kate.xml
tftp-server system:/its/spain/7960-kate.xml alias Spanish_Spain/7905-kate.xml
tftp-server system:/its/spain/SCCP-dictionary.xml alias Spanish_Spain/SCCP-dicti
onary.xml
tftp-server system:/its/united_states/7960-font.xml alias English_United_States/
7960-font.xml
tftp-server system:/its/united_states/7960-font.xml alias English_United_States/
7920-font.xml
tftp-server system:/its/united_states/7960-dictionary.xml alias English_United_S
tates/7960-dictionary.xml
tftp-server system:/its/united_states/7960-kate.xml alias English_United_States/
7960-kate.xml
tftp-server system:/its/united_states/7960-kate.xml alias English_United_States/
7920-kate.xml
tftp-server system:/its/united_states/SCCP-dictionary.xml alias English_United_S
tates/SCCP-dictionary.xml
tftp-server system:/its/vrf1/XMLDefaultCIPC.cnf.xml alias SEP00256456E2EE.cnf.xm
l
tftp-server system:/its/SEPDEFAULT.cnf alias SEPDefault.cnf
tftp-server system:/its/vrf1/XMLDefault.cnf.xml alias XMLDefault.cnf.xml
tftp-server system:/its/vrf1/ATADefault.cnf.xml alias ATADefault.cnf.xml
08-25-2010 05:38 AM
Recommed you use stable IOS indicated above.
There is no issue in downgrading.
08-25-2010 06:21 AM
12.5(1)M3 is not a valid IOS release. I'm not even sure what you were referencing here--15.0(1)M3 perhaps?
Either way, the behavior described is not a bug, and is expevted behavior. If you want the phones to have their own unique CNF file, you need to specify the command:
telephony-service
cnf-file perphone
no cre cnf
cre cnf
Then, 'sh telephony-service tftp' should show the alias for the SEP
You only need to specify 'cnf-file location' if you want the files stored in flash instead of in memory. That's your call.
-Steve
08-25-2010 07:36 AM
sholl wrote:
Then, 'sh telephony-service tftp' should show the alias for the SEP
.cnf.xml pointing to a unique CNF file for each phone.
That is the issue here, lack of tftp binding as you can see above.
Thank you for pointing to the misspelling in IOS 15.0.
08-25-2010 09:55 AM
The issue is that in 'sh telephony-service tftp' should show one SEP
Normally this file is created the first time that the phone is registered on the CME but the problem is that right now no mother how many times I connect the phones, they are using the XMLdefault.cnf.xml. The phones are working fine but they do not upgrade the language.
show telephony-service tftp-bindings
tftp-server system:/its/spain/7960-tones.xml alias Spain/7960-tones.xml
tftp-server system:/its/spain/7960-font.xml alias Spanish_Spain/7960-font.xml
tftp-server system:/its/spain/7960-dictionary.xml alias Spanish_Spain/7960-dicti
onary.xml
tftp-server system:/its/spain/7905-dictionary.xml alias Spanish_Spain/7905-dicti
onary.xml
tftp-server system:/its/spain/7960-kate.xml alias Spanish_Spain/7960-kate.xml
tftp-server system:/its/spain/7960-kate.xml alias Spanish_Spain/7905-kate.xml
tftp-server system:/its/spain/SCCP-dictionary.xml alias Spanish_Spain/SCCP-dicti
onary.xml
tftp-server system:/its/united_states/7960-font.xml alias English_United_States/
7960-font.xml
tftp-server system:/its/united_states/7960-font.xml alias English_United_States/
7920-font.xml
tftp-server system:/its/united_states/7960-dictionary.xml alias English_United_S
tates/7960-dictionary.xml
tftp-server system:/its/united_states/7960-kate.xml alias English_United_States/
7960-kate.xml
tftp-server system:/its/united_states/7960-kate.xml alias English_United_States/
7920-kate.xml
tftp-server system:/its/united_states/SCCP-dictionary.xml alias English_United_S
tates/SCCP-dictionary.xml
tftp-server system:/its/vrf1/XMLDefaultCIPC.cnf.xml alias SEP00256456E2EE.cnf.xm
l
tftp-server system:/its/SEPDEFAULT.cnf alias SEPDefault.cnf
tftp-server system:/its/vrf1/XMLDefault.cnf.xml alias XMLDefault.cnf.xml
tftp-server system:/its/vrf1/ATADefault.cnf.xml alias ATADefault.cnf.xml
Thank you in advance
08-25-2010 09:57 AM
Use stable 12.5(1)M3 as indicated above and it should work.
Other IOS are often too buggy for real use.
08-25-2010 10:03 AM
I have 3 other CME 8.1 and IOS 15.1 working fine...
08-25-2010 10:06 AM
But is not working well in this case, and nobody cannot tell what the problem is.
So you can stay with the problem, or try my suggestion.
08-25-2010 10:10 AM
Bruno,
Did you specify 'cnf-file perphone' as I suggested in my previous post? You need that to do what you are trying to do.
If you still have issues, please post current output of:
sh run
sh ver
sh telephony-ser tftp
sh flash:
dir system:its/vrf1
-Steve
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