Zeacom Call center and Cisco CM integration

[satish farande]

Hello ,

I'm looking for the integration guide for Zeacom Call center and Cisco CM integration.

Did search on internet but no luck . can any one help me with link or document for same.

Thanks & Regards

[Deepak Rawat]

Why don't you reach out to Zeacom support asking for the integration requirement with CUCM. There could be any kind of requirment such as TSP, JTAPI/CTI, AXL integration may be a SIP trunk required as well. CUCM can support all the above mentioned integration that are usually required with a Call Center environment.

Hence, reach out to Zeacom and ask what exactly they are looking for.

Regards

Deepak

[satish farande]

Thank you all , for support.

on zeacom website they have metion integration of their contact center product with cisco CM and tested with cisco developer team. I was looking for any application or document  with integration example.

Thanks & Regards

Satish

[devils_advocate]

If you did a search on the internet and found nothing then its likely not a common integration and the chances of somebody on here having done it and stumbling across this post is very slim.

As Deepak mentioned, perhaps Zeacom have a guide or have someone on staff who has done the integration before?

Have Zeacom got any guides on how to integrate with other Call Manager systems?

Thanks

[Dennis Mink]

It is possible, I know an organisation that integrated it into CUCM 10.5. Like other people already mentioned, address this with Zeacom.

http://www.zeacom.com/nz-parent-menu-solutions/partner-platforms/cisco/uc-manager-business-edition