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Issue with ISE upgrade 3.2

SilentVictory
Level 1
Level 1

Hello all, 

Recently I upgraded my Cisco 3615 server from ISE 2.7 (Patch 9) to ISE 3.2 (Patch 5). The upgrade went smoothly but I can no longer SSH into the CLI. None of the configurations were changed and I only started having this issue once the upgrade was completed. 

The error I receive when using putty is- "Remote side unexpectedly closed network connection"

Any help would be greatly appreciated!

 

3 Replies 3

balaji.bandi
Hall of Fame
Hall of Fame

May be try different client or try latest Putty and check.

if you able to login to GUI check the Logs what is the error ?

 

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PSM
Level 1
Level 1

As @balaji.bandi  mentioned try using different SSH client like SecureCRT or Putty. We had faced an issue when applied patch 4 (not 5) where we were not able to login using local admin account . We had to recover the password to regain the access. But in your case it looks SSH connection issue. 

I ran into this issue before from upgrading from 2.2 to ISE 3.1.  I first upgraded from 2.2 to 2.7 and everything was fine.  I then proceeded to upgrade to ISE 3.1 and ran into the exact same issue.  I contacted Cisco TAC and the /etc/ssh/sshd_config file was corrupted (some lines missing), and had to be restored from another ISE 3.1 system.  It worked after restarting the sshd service from console as "root".