Access is denied to NCS cisco prime. v 2.1 please contact network admin

[John Mendonca]

Can someone help me i have restarted the services in NCS but still no liuck

[marce1000]

 - What is the output of ncs status ?

M.

[John Mendonca]

Output 1 – Prior to Prime NCS service restart – few of the mentioned unresponsiveness : Resulted in :-

• Access denied error
• certain tabs in Prime not responsive eg. Performance -> network -> interface dashboard tab

Health monitor, FTP, Database, TFTP ,Matlab, NMS Server  running.

CNS gateway with port 11011 is down, SSL with port 11012 is down, 

port 11013 is down, 11014 is down, plug and play gateway is stoppped.

Sam demon is running , DA demon is running , Syslog Demon is running, Syslog demon is running. Compliance engine is running  

Output 2 – Prime NCS service restarted and observed the processes are all up and activated. ( No operational Impact)

Health monitor, FTP, Database, TFTP ,Matlab, NMS Server  running.

plug and play gateway is running ,

Sam demon is running , DA demon is running , Syslog Demon is running, Syslog demon is running. Compliance engine is running 

• Prime NCS Services are up as you see and compare from output 1.

Still seeing the deny error even though services are up after monitoring

[nixpengu1n · Accepted solution]

Hello,

Please ensure that you have following information before you proceed:

1. Prime OS admin password for admin account

2. Prime Web Admin password for root account

Proceed with the following:

1. Login to PI server via SSH or console with admin account

2. Proceed with ncs stop command

3. Proceed with ncs cleanup command

4. Proceed with ncs start command 

5. Ensure that ncs status command is showing you all services in running state

6. Login to your PI server via browser with your root account

Report a result.

[John Mendonca]

is there any productional impact since we are in a healthcare , especially with the ncs cleanup option

Thanks

BR,

Noel

[nixpengu1n]

Hello,

No production data will be deleted with this command. It's a general command to clean up some supporting files for NCS. More information could be found here:

https://www.cisco.com/c/en/us/td/docs/net_mgmt/prime/infrastructure/3-1/command/reference/cli31/cli211_appendix_011.html#wp3514062886

[John Mendonca]

same problem

[John Mendonca]

Thanks Applied as you mentioned. will monitor it for a few days .

Appreciate your support ..