Re: Authentication failed on device 3 times. Failed to detect SS

gilvicfiserv · ‎01-12-2011

I have devices loaded but new devices keep getting this error "Authentication failed on device 3 times. Failed to detect SSH version running on the device. PRIMARY-STARTUP config Fetch Operation failed for TFTP" - which trying to get configurations. I am using LMS 3.0.1

I tried to TELNET on devices via Putty port 22 no good. Please help?

Name Version License Status Size CiscoWorks Common Services 3.1.1 Licensed Not applicable Campus Manager 5.0.3 Purchased 1500 CiscoView 6.1.7 Licensed Not applicable CiscoWorks Assistant 1.0.1 Licensed Not applicable Device Fault Manager 3.0.3 Purchased 1500 Internetwork Performance Monitor 4.0.1 Purchased 1500 Integration Utility 1.7.1 Licensed Not applicable LMS Portal 1.0.1 Licensed Not applicable Resource Manager Essentials 4.1.1 Purchased 1500

Michel Hegeraat · ‎01-12-2011

Olny new devices have this problem?

Do the have the correct credentials then? If they are discovered they only have a read only community string set

The rest of the credentials must be added

Cheers

Michel

gilvicfiserv · ‎01-12-2011

michel,

I re-checked after I posted this question to insure the SNMP RW was correct via another software and it was not...once I corrected it there and then in CW everything worked.

Thanks for your help.

Michel Hegeraat · ‎01-12-2011

Gilbert,

If you know which are the new devices and if they all have the same credentials then you can update them all in one go by selecteting them all and click edit credentials

if all your devices have the same credentials then you can select them all.

Cheers,

Michel.

gilvicfiserv · ‎01-13-2011

Some items are still failing :

After doing a certification verification I am getting some devies to show me:

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	Device Name	Read Community	Read Write Community	SNMPv3	Telnet	Enable by Telnet	SSH	Enable by SSH	Updated At
1.	R2020012_01	OK	OK	Credentials not verified.	Incorrect	Did Not Try	Failed to connect.	Failed to connect.	Apr 2 2010 15:31:27

It will still not syc the Config Archive.

gilvicfiserv · ‎01-13-2011

TELNET connection to R2020012_01 - Cause: Authentication failed on device 3 times. Failed to detect SSH version running on the device. TFTP: Failed to fetch config using TFTP.- Recieving error on this device as an expample of error file.

gilvicfiserv · ‎01-13-2011

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	Device Name	SysObjectID	Model	Device Status	Inventory Status	Inventory Last Updated Time	Config Status	Config Last Updated Time
1.	R2020012_01	.1.3.6.1.4.1.9.1.576	Cisco 2811 Integrated Services Router	Normal	Success	Jan 13 2011 10:43:49 EST	Failed	Jan 13 2011 10:37:24 EST

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Michel Hegeraat · ‎01-13-2011

If you go in the Device and credentials part of common services you can try to export this device to a csv file

You then see what is configured as a telnet password and you can try yourself, best from the console of the LMS server, to telnet to this device

The only time I recall I had a telnet issue where the password was correct because someone changed the prompt on the device.

Cheers,

Michel