04-17-2017 11:26 AM
Trying to upgrade to Prime 3.1.5 and I am receiving an error
"Operation has failed: Device Pack 6 or higher should be deployed before installing this UBF (PI 3.1.5)"
I have Device Pack 10 installed. Below are all of the installed Packages
Prime Infrastructure 3.1 Device Pack 10 Device Support 10.0 Installed 2017-04-17 10:25 EDT
Prime Infrastructure 3.1 Device Pack 4 Device Support 4.0 Installed 2016-10-04 12:46 EDT
PI 3.1.3 Maintenance Release Critical Fixes 3.0.0 Installed 2016-10-04 11:53 EDT
Has anyone had this issue and if so, how have you resolved it?
Solved! Go to Solution.
04-19-2017 09:10 PM
I ran into the same thing just yesterday.
I opened a case and the TAC engineer tells me there's a known bugID with a patch they can provide to work around. I have a WebEx scheduled for next week to verify and apply it.
04-18-2017 03:56 AM
- Please re-check installed packages ; by ssh-ing to the Prime server and post the full output of
ncs # show version
M.
04-19-2017 03:41 PM
Can't see why it's doing this here as well.
Version information of installed applications
---------------------------------------------
Cisco Prime Infrastructure
********************************************************
Version : 3.1.0
Build : 3.1.0.0.132
Critical Fixes:
PI 3.1.3 Maintenance Release ( 3.0.0 )
Device Support:
Prime Infrastructure 3.1 Device Pack 4 ( 4.0 )
Prime Infrastructure 3.1 Device Pack 10 ( 10.0 )
04-19-2017 09:10 PM
I ran into the same thing just yesterday.
I opened a case and the TAC engineer tells me there's a known bugID with a patch they can provide to work around. I have a WebEx scheduled for next week to verify and apply it.
04-01-2019 06:30 AM
Hello, do you get a solution ?
Thank you
04-20-2017 04:50 AM
Worked with TAC yesterday and there is a patch that fixes the Device Pack 6 error. We had a little issue with them getting the file to copy to the shell or it would have only taken them about 15 minutes to complete the fix.
04-20-2017 05:05 AM
[@ricky.mcelwee] ,
Thanks for the update. Did you happen to get the BugID?
04-20-2017 05:39 AM
I did not get the BugID, but the file they sent me was CSCvd93629-patch.zip
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