Cisco Prime collection failure on nexus C9504

[AndrewHow]

I have encouter this issues on the Cisco prime from the customer. Need help to troubleshoot this collection failure issues. Althought is a small issues but customer need verification.

Below the capture data for nexus and prime

Software
BIOS: version 08.06
NXOS: version 6.1(2)I3(4)
BIOS compile time: 09/10/2014
NXOS image file is: bootflash:///n9000-dk9.6.1.2.I3.4.bin
NXOS compile time: 3/18/2015 0:00:00 [03/18/2015 15:49:10]

Hardware
cisco Nexus9000 C9504 (4 Slot) Chassis ("Supervisor Module")
Intel(R) Xeon(R) CPU E5-2403 with 16402328 kB of memory.
Processor Board ID SAL1932LZGJ

Device name: PKNS-BB-SR-CS02
bootflash: 51496280 kB
Kernel uptime is 303 day(s), 15 hour(s), 38 minute(s), 50 second(s)

Last reset
Reason: Unknown
System version: 6.1(2)I3(4)
Service:

plugin
Core Plugin, Ethernet Plugin

Active Packages:

Cisco Application Deployment Engine OS Release: 3.1
ADE-OS Build Version: 3.1.0.001
ADE-OS System Architecture: x86_64

Copyright (c) 2009-2016 by Cisco Systems, Inc.
All rights reserved.
Hostname: PKNS-BB-SR-PRIME

Version information of installed applications
---------------------------------------------

Cisco Prime Infrastructure
********************************************************
Version : 3.1.0
Build : 3.1.0.0.132

[Marvin Rhoads]

The Nexus 9504 is on the Prime Infrastructure 3.1 compatibility matrix (even without any device packs applied) and there are no published bugs on that device.

Assuming you have done credential verification successfully, I would go ahead an open a TAC case on the issue.

[AndrewHow]

Hi Marvin Rhoads,
Yes I have done the verification successfully and I increase the timeout ssh and snmp. I think not much I could do only to open a TAC