CUOM & CUSM 2.3 Reinstall

[pingaunis]

I have been asked by Cisco TAC to reinstall our Operations Manager and Service Monitor as a new install. Since I wasn't the original installer and not extremely familar with the products, can anyone tell me if there is an easier way to document the system config so that when I am installing I can configure it exactly the same as it is today? Any help would be appreciated.

[Scott McDonald]

pingaunis,

Looks like your TAC case was 616526061and the bug was CSCtd72592 - Operations Manager with BUILD ID NT_CUOM2_2_CS32_20090715_1306? Confirm you are running into the bug by looking at this file /CSCOpx/setup/itm.info. From what I saw in the case notes you are able to bring up CUOM but it doesn't stay up? If it stays up long enough, use these steps to backup your 2.3, uninstall, install and restore the old data.

http://www.cisco.com/en/US/partner/docs/net_mgmt/cisco_unified_operations_manager/2.3/installation/guide/install.html#wp1214767

scott

[pingaunis]

BUILD_ID=NT_OM23SM23_20100217_2332_daily

BUILD_NUMBER=69

BUILD_TSTAMP=1266429787

SUBPACKAGE_ctm=Common Transport Mechanism, 1.2, NT_CSTM1_4_CH_20080402_1142

SUBPACKAGE_itm-ogs=ITM Object Grouping Services, 1.0, NT_OGS_CUOM2_3_20090904_1334

SUBPACKAGE_ogs=Object Grouping Services, 1.5, SOL_OGS1_6_20080211_1534

PREV_VERSION=2.3

PREV_PATCHVER=0

INSTDATE=3-9-2010 14:57:25

Do you think I should still reinstall?