New Cisco Prime 3.9 DNS resolving problems

[jasonmeyer]

Trying to get prime to communicate with tools.cisco.com for smart licensing, but it always fails. In the shell when ever it use

nslookup tools.cisco.com it adds the domain-name...ie tools.cisco.com.domain-name which causes it to fail. If I remove domain-name I get another resolver error. Ping to local gateway, and IP address of tools.cisco.com all work.

[balaji.bandi · Accepted solution]

Look at the some bug and workaround :

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvx06532?rfs=iqvred

if this is not case kindly show us the config and problem.

worth check this thread :

https://community.cisco.com/t5/network-management/cisco-prime-infrastructure-dns-problem/td-p/3371012

[jasonmeyer]

Disabling DNSSEC did the trick.