PI 1.2 access not anymore possible

patoberli · ‎02-12-2013

Hi all

We use Prime Infrastructure 1.2.1.012. Yesterday I installed a certificate signed by our internal CA. I installed it and the access worked fine.

Now today I can't anymore access it. Neither Chrome, Firefox nor IE10 can load the site after the login. The login page loads fine though. I tried clearing the caches and everything.

After that I tried it from a second machine and there I could still access the site. But once I switch to the classic (the actual useable design for WIFI) design, the page doesn't anymore load on the second machine too.

Do I run into some bug or something?

Chrome simply seems to hang while loading the page.

Disabling Pepperflash and using normal Flash also doesn't seem to make a difference.

I already rebooted the PI server twice.

After scanning this with wireshark I get a weird message from PI Server:

20.12 = PI server, 140.23 = my Client.

Any ideas?

patoberli · ‎02-12-2013

Small update.

I was able to access the web interface after using the IP address instead of hostname.

patoberli · ‎02-12-2013

Now it's working in Firefox Private Browsing window, but still not in Chrome. Veeeery weird this

patoberli · ‎03-06-2013

Found this bug here: http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCue55368

Michael Whaley · ‎03-20-2013

We had this same issue and was the customer who found this bug initially. Give this workaround a try:

1. SSH to the NCS and enter root mode

2. Backup the file /opt/CSCOlumos/tomcat/webapps/webacs/lib/wcs/loadLayers.js

3. Edit the file /opt/CSCOlumos/tomcat/webapps/webacs/lib/wcs/loadLayers.js and commend out the contents of the file. It should look something like this after you comment out the dojo line:

/* dojo.require("wcs.layers.login");dojo.require("wcs.layers.app");dojo.require("wcs.layers.dashboard"); */

4. Restart NCS

Hope it works for you. Did the trick for us!

Nael Mohammad · ‎03-20-2013

Raise a TAC SR, this is bug CSCud03122 where the root account no longer works after upgrading. They have internal process to run to recover account and patch as well.