Synchronize archive

[dominoforever]

Hey,

I would like to backup the config of all devices but I have an error whan I launch the Sync Archive.

See the error below:

Hello,

The following is the status of your Sync Archive job:

Job ID         : 1637

Status         : Job Failed(1)

Description   : test sync

Details       : http://ciscolms.domain.local:1741/rme/DcmaJobDetails.do?jobid=1637

Start Date and Time : Mon Aug 08 11:02:14 CEST 2011

End Date and Time   : Mon Aug 08 11:03:23 CEST 2011

RME Server Name/IP : ciscolms.domain.local

Execution Summary  

Pending         : 0

NotAttempted     : 0

Successful       : 0

Failed           : 1

Partial Success : 0

I don't know if I forgot something, could you please help me?

Kind regards,

Sébastien

[dominoforever]

Hi Afroj,

When I had problems at the begining, I saw on the forum that somebody had the same problems. So he modified the file TacasPrompts.ini like that :

[TELNET]

USERNAME_PROMPT=Username:,username:,login:

PASSWORD_PROMPT=Password:,password:,passwd:

I modified my file like the same way.

Thanks.

[AFROJ AHMAD]

Hi Seb,

you are right that what we need to configure in your case :

[TELNET]

USERNAME_PROMPT=login:

PASSWORD_PROMPT=Password:

I hope the jobs are running file after this..

Thanks

Afroj

[dominoforever]

Hi Afroj,

I always have the same error with job failed(1). What can we check?

Thanks.

[AFROJ AHMAD]

Hi seb,

Enable the debugging for Archive Management and device Management under  RME >admin>system prefreneces >Application log level settings

--Ran a Sync Archive and CDA job for the problematic device

--Once the job is finished send me the cda.log ,EssentialDM_server.log and dcmaservice.log and job folders

• Also Try to connect the device via Telnet from the LMS server and update me, whether able to TELNET to the device from the LMS server

Thanks

Afroj

è schedule a Sync Archive and CDA job for the problematic device and trigger packet capture. And get us the following:

·         Packet capture for both Sync Archive and CDA Job

·         Screenshot of the device login prompts (When Connected via TELNET)

·         Try to connect the device via Telnet from the LMS server and update us, whether able to TELNET to the device from the LMS server

[dominoforever]

Hi Afroj,

See the logs files attached.

If I try to connect to one of my devices from my LMS server it works fine.

Thanks.

[dominoforever]

Hi Afroj,

Did you have a look to my log files?

Thanks.

[dominoforever]

Afroj,

Did you check my files? Could you please help me?

Thanks.

[AFROJ AHMAD]

Hi seb,

Did you ran the device credentilas verification job for this device :192.168.254.111

what is the status of the CDA job.?

If  CDA job still says No Value to test then first check the device  credentilas fot this device by Exporting in a text file ( Common service  >device mgmt ) and verify that the credentials are correct..

If the Exported credentilas are correct then send me the TACACSPROMPTS.ini file..

Thanks

Afroj

[dominoforever]

This is the result of the CDA job.

Could you please tell me where I have to go to export the device credentials. You wrote common service -> device mgmt, how I have to go there?

Thanks.

[AFROJ AHMAD]

Hi Seb,

Kindly check the attached screen shot..

Thanks

Afroj

[dominoforever]

Thank you Afroj,  but I have LMS 4.0 I haven't the same menu...

[AFROJ AHMAD]

Hi ,

My Bad.. I forgot ..

In lms 4.0 :

Go to :  Inventory > Device Administration > Add / Import / Manage Devices

Thanks

Afroj

[dominoforever]

I found it Afroj!

This is the file generated by the export.

            192.168.254.111

            192.168.254.111

            192.168.254.111

            1.3.6.1.4.1.9.1.1208

            0

            999990992

            Tennis

There is no credentials, it is normal?

My TacacsPrompts.ini file :

[TELNET]

USERNAME_PROMPT=login:

PASSWORD_PROMPT=Password:

Thanks.

[AFROJ AHMAD]

Hi Seb,

It means you have not defined any TELNET\SSH credentilas.. Please add the Right credentilas and I hope that will take care of the issue..

Thanks

Afroj

[dominoforever]

Hi Afroj,

I edited the credentials for all my devices in the Add / Import / Manage Devices but the synchronization doesn't work for all of them. It worked for 3 devices, I have an error for others.

Have you an idea?

Thanks.