05-10-2011 05:52 AM
Hi,
I'm experiencing problems with my UOM 8.5 installation. I'm using DL 320:
Operating System: Windows Server 2003, Enterprise Edition (5.2, Build 3790) Service Pack 2 (3790.srv03_sp2_rtm.070216-1710)
Language: English (Regional Setting: English)
System Manufacturer: HP
System Model: ProLiant DL320 G6
BIOS: Default System BIOS
Processor: Intel(R) Pentium(R) III Xeon processor (4 CPUs), ~2.0GHz
Memory: 8182MB RAM
Page File: 413MB used, 9620MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.3790.3959 32bit Unicode
I'm getting this error:
Have anyone experienced this challenge before, I haven't discovered anything and i'm already getting this - is there a quick and unexpensinve workaround to it?
05-10-2011 07:01 AM
Any errors on install? Is this a 64 bit OS?
I've seen this before with 64 bit OS install.
05-10-2011 11:44 AM
It's a 32 bit, there were no errors during the installation -
what was your work around, if i may ask?
05-10-2011 12:37 PM
The instance I saw we edited some parameters for a 64 bit system
Do you have a copy of your install logs I could look at?
05-10-2011 12:41 PM
Thanks I will send it through first thing tomorrow morning, but any hints on w
here to look can be highly appreciated. My day time may be night on your side,
so any tips on which parameters to check will be highly appreciated.
05-11-2011 12:30 AM
06-11-2011 05:39 PM
I've got the same problem as this. OS is 32bit Win2k8. All, checks passed for installation of CUOM 8.5 on the server.
Installation log shows errors at the end that refer to c:\PROGRA~1\CSCOpx\objects\db\x64\dbsrv10.exe missing or not executable. Looks like somewhere in the install process where it is setting up the databases it thinks it is a 64 bit system but it isn't so the x64 directory doesn't even exist.
Anyone seen this or have a way to fix it? My customers support contract isn't active yet on this so TAC won't help me and I don't think PDI does the management components of UC.
06-12-2011 09:46 AM
Hi jowoloshyn
Try this, as much as it sound risky...try it too:
Exclude UOM folders on ur AV scans if any, then restart UOM services.
06-13-2011 05:47 AM
No AV currently on the server. Have rebooted multiple times.
06-13-2011 06:01 AM
Hi,
Try reseting casuser and restart ur services...did u try that?
1. Open a command line in the CiscoWorks server. Stop the CiscoWorks daemons, “net stop crmdmgtd”
2. Go to the following path: “NMSROOT\setup\support”
3. In this path, please type as follows: resetCasuser.exe
4. Then, the next will be displayed:
If it still fails, go the quicker route of resolving it, uninstall and do the install as follows:
Hope one of the two helps, good luck! I'm just passing you solutions that seemed to work on one of my client - not that it is a guarenteed solution to ur challenges.
06-14-2011 09:44 AM
Uninstalled and re-installed. Installation log still shows errors like the following:
ERROR: [RegisterWithDM] EPMDbEngine: C:\PROGRA~1\CSCOpx\objects\db\x64\dbsrv10.exe missing or not executable
ERROR: Cannot add itemDbRegister log to installation log !!
ERROR: Cannot add itemDbInstall log to installation log !!
ERROR: Failed to authenticate [itemInv] database.
ERROR: [RegisterWithDM] INVDbEngine: C:\PROGRA~1\CSCOpx\objects\db\x64\dbsrv10.exe missing or not executable
ERROR: Cannot add itemDbRegister log to installation log !!
ERROR: Cannot add itemDbInstall log to installation log !!
ERROR: Failed to authenticate [itemFh] database.
ERROR: [RegisterWithDM] FHDbEngine: C:\PROGRA~1\CSCOpx\objects\db\x64\dbsrv10.exe missing or not executable
ERROR: Cannot add itemDbRegister log to installation log !!
ERROR: Cannot add itemDbInstall log to installation log !!
ERROR: [RegisterWithDM] EPMDbEngine: C:\PROGRA~1\CSCOpx\objects\db\x64\dbsrv10.exe missing or not executable
ERROR: Cannot add itemDbRegister log to installation log !!
ERROR: Cannot add itemDbInstall log to installation log !!
ERROR: Failed to authenticate [itemInv] database.
ERROR: [RegisterWithDM] INVDbEngine: C:\PROGRA~1\CSCOpx\objects\db\x64\dbsrv10.exe missing or not executable
ERROR: Cannot add itemDbRegister log to installation log !!
ERROR: Cannot add itemDbInstall log to installation log !!
ERROR: Failed to authenticate [itemFh] database.
ERROR: [RegisterWithDM] FHDbEngine: C:\PROGRA~1\CSCOpx\objects\db\x64\dbsrv10.exe missing or not executable
ERROR: Cannot add itemDbRegister log to installation log !!
ERROR: Cannot add itemDbInstall log to installation log !!
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