Smart Agent communication error with Smart Licensing Cloud

[RocioCascomuga70087]

How to solve the following error that gives in Firepower Threat Defense "Smart Agent communication error with Smart Licensing Cloud". Could you help me?

[MaErre21325]

hello,

i've the same problem, any tips?

[Aref Alsouqi]

Recently a few people seem to complain about similar issues, and personally I ran into a few issues recently when I was trying to sync ISE with Cisco smart portal. For me it just worked by trying again after some time.

[MaErre21325]

Hello Aref,

yes, it seems weird, dns, ping and https request via cli to cisco.com succeded, just re synching from fmc dashboard fails.

i'll retry on monday, at the moment it is a false positive warning for me.....

[Aref Alsouqi]

Interesting! try to check this troubleshooting guide:

https://www.cisco.com/c/en/us/support/docs/security/firepower-management-center/215838-fmc-and-ftd-smart-license-registration-a.html

If it does not help I would go TAC.

[Chakshu Piplani]

Hi All,

This is one of the trending issues and is mentioned in a field notice as well here:

https://www.cisco.com/c/en/us/support/docs/field-notices/721/fn72103.html

It is highly recommended to upgrade, but in case you do not wish to kindly contact TAC to help you do the workaround for defect CSCwa88571

Regards,

Chakshu

Do rate helpful posts!

[Marvin Rhoads]

Yes - this QuoVadis CA issue is affecting multiple Cisco products. ASA, Firepower, IOS, NX-OS, CUCM etc.

Here are a few more citations:

https://www.cisco.com/c/en/us/support/docs/field-notices/722/fn72289.html
https://www.cisco.com/c/en/us/support/docs/field-notices/703/fn70319.html
https://www.cisco.com/c/en/us/support/docs/field-notices/721/fn72121.html
https://www.cisco.com/c/en/us/support/docs/field-notices/722/fn72298.html
https://www.cisco.com/c/en/us/support/docs/field-notices/723/fn72323.html
https://www.cisco.com/c/en/us/support/docs/field-notices/723/fn72318.html
https://www.cisco.com/c/en/us/support/docs/field-notices/721/fn72115.html

[MaErre21325]

Hi guys,

my problem is a little bit different, the FMC is correctly registered to cisco and the last synch is today (1st image), the problem is the warning received in the 2nd screenshots althought cisco is reachable.

I don't think the certificate error is my case.

[florian.hanig1]

Hi  MaErre21325

I've exactly the same Issue.

Did you resolved it ?

[MaErre21325]

Hi Florian,

i'll schedule the upgrade to a fixed versionin the next months, but as @bbouchaiba posted, you can try that solution to fix instead of upgrade.

BR

[peter.matuska1]

Hi, have you found the solution?

thank you

[MaErre21325]

hi,

yes, you need to upgrade or manually load the new certificate

[peter.matuska1]

Hi,

can you share what certificate is needed?

thank you

[plwalsh]

Peter,

The certificate information that you need can be found at
Field Notice: FN - 72103 - ASA, FXOS and Firepower Software: QuoVadis Root CA 2 Decommission Might Affect Smart Licensing, Smart Call Home, And Other Functionality - Software Upgrade Recommended - Cisco

Regards

[jwornstaff]

I have the same issue with 6.6.5, and just discovered this bug link 

Bug Search Tool (cisco.com)

FMC SLR license 'shows continuous Smart agent communication with Smart Licensing Cloud' alert
CSCvw29561