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Talos Connectivity Problem

Ditter
Level 4
Level 4

Hi to all ,

i am getting many messages as the following:

Severity: critical
Module: Talos Communication
Description: 3 modules failed:

  • * URLDB- Failed to retrieve beaker inventory
  • * LSP- Failed to retrieve beaker inventory

My subscription is active (it expires in 2026).  

Any ideas about why is this happening?   Is it a problem that has to do with Talos?

Please note that this is the first time i get this message. 

The only change i did some days ago was to change the "Cached URLs Expire" which was set to never and i changed it to "week" but i do not think that my issue has something to do with it.

Any ideas,

Thanks, 

Ditter.

44 Replies 44

Did ypu restart services or reboot?
Please rate as helpful, if that would be the case. Thanx

Yes, I rebooted the FMC, but the certificate is not updated.

I restarted the FMC and the next day the error was there again. I then restarted the two processes manually and the error message returned the next day. I did not have a more detailed analysis carried out. The permanent fix will be released with 7.7.1 in July or with 7.6.1 in May.

Best regards

sounds good, thx for info

Since we are approaching the end of May - any news about the 7.6.1 update?

When visiting a client today, I saw this alert again even though the cert is still valid another 11 month after we installed VDB 406 last month.

root@fmcv:/var/sf/beaker3# openssl x509 -text -in securefirewall-dev-prod-01_prod.pem
Certificate:
Data:
Version: 3 (0x2)
Serial Number: 82214246 (0x4e67d66)
Signature Algorithm: sha256WithRSAEncryption
Issuer: C = US, ST = California, L = San Jose, O = Cisco Systems Inc., OU = Security, CN = Keymaster CA 2
Validity
Not Before: Apr 7 07:33:53 2025 GMT
Not After : Apr 6 07:33:53 2026 GMT

A restart of the following two processes seems to have fixed it temporarly.

root@fmcv:/var/sf/beaker3# pmtool restartbyid talosAgent
root@fmcv:/var/sf/beaker3# pmtool restartbyid beaker3

Thanks

/Chess

7.6.1 should be released any time now, although 7.2.10 was in that state for a while and got pushed back a number of times before it finally came out.

@Chess Norris I am told that 7.6.1 is in final QA sign off and is still expected out in the next couple of days.

Artezys79
Level 1
Level 1

Unfortunately, same issue persist in 7.6.1

@Artezys79 make sure you have the "Customer Success Network" integration enabled under Cloud Services. I upgraded several FMCs in the past day and it fixed the issue for the ones that were manifesting it.

Chess Norris
Level 4
Level 4

Did the upgrade at a customer site today. After the upgrade I noticed another alert - "Smart Agent communication error with Smart Licensing Cloud". 

 Customer Success Network integration was already enabled. Anyone else got the same error?

/Chess

Edit. Seems like this alert comes a bit randomly. No more alerts on the last 3 checks. Will keep monitor it for a while.

2025-06-05 140009.jpg

Ditter
Level 4
Level 4

This TALOS thing drives most of us crazy. 

I upgraded to FMC 7.7.0.91 (from 7.6) and the problems with all these messages came back on (every 5 minutes but not all day , some specific time periods) .

Health Monitor Alert from fmc
Time: Thu Jul 3 06:35:08 UTC 2025 UTC
Severity: critical
Module: Talos Communication
Description: 1 modules failed:

 

  • * LSP- Failed to retrieve beaker inventory

As we speak no messages such as these,   are coming in but no warranty that they will not restart ...  

And currenty i run VDB version: build 408 ( 2025-04-29 08:56:28 )

Just for Information.

Ditter

 

   - @Ditter            FYI :   (corrections)
                                      https://www.cisco.com/c/en/us/support/docs/field-notices/742/fn74284.html
                                      https://www.cisco.com/c/en/us/support/docs/field-notices/742/fn74272.html

   M. 



-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
    When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

After I had the same issue even upgrading a customers FMC to the suposed fixed version 7.6.1, I opened a TAC case. TAC then told me to run the following command from expert mode - start_beaker_process.sh beaker3

It's now been two weeks with any alerts. Not sure what's the difference between this script and restarting the breaker process (that I also tried before but that only helped temporary). Might be worth giving this command a shoot for those still struggling with this alert.

/Chess

Ι recall to have done this stop/start process in the past but the messages kept randomly coming back. I will give it a new try. Thanks.

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