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a problem about call forward

SZU CHI CHEN
Level 1
Level 1

hi

need your support

my cx reply one strang thing to me

before yesterday,they can forward one call without the receiver pickup the phone

but today,when they transfer a call,must wait c receiver(reference exhibit) pick up the phone,in 7912/7940/7960 display screen show the transfer button,can any one tell me why,very very tks

exhibit

A->B

B transfer to C

Must wait C pick up the phone the transfer button on 79xx will show up,but before,you can transfer a call without C pickup

4 Replies 4

vmoopeung
Level 5
Level 5

Can you be more specfic with the version of CCM used,

Did you do any upgrades nearby.

HI

I USE CCM VER 3.3.2

I DON'T HAVE UPGRADE NEARBY

TKS

paul.alvarez
Level 4
Level 4

Coul be a bug. Just restart the CCM service and you should be good to go. It should clear out everything if all else fail.

are you sure