11-06-2005 02:11 AM - edited 03-13-2019 11:06 AM
I have configured a hunt group for Broadcast Hunting with CCM v4.1.3.
When we call the pilot, it directly into MOH (as designed) but it does not show up on the broadcast Calls window. The console is logged in and the user/lines have been added to the Huntgroup.
Is there any other setting that needs to be done to show the call on the broadcast window?
11-06-2005 06:01 PM
Hi,
If all is configured correctly:
(Pilot points, not Hunt pilots)
(Hunt groups not line groups)
(Using acconfig.bat to setup broadcast Hunting for ac, not broadcast hunting for line groups)
All AC clients are pointing to one server, PUB/SUB?
All servers running CTI/TCD?
No firewall in the AC clients?
Check:
CSCef93598
CSCin66191
If everything is fine, could you please post:
-CCM
-acclient
-jtapi
-CTI
traces set to detailed.
Thanks
HTH
11-07-2005 05:17 PM
Maker sure when they login they go online and also make sure to reset the TCD & CTI Manager services once
11-09-2005 08:43 PM
Thanks guys.. I had install 4.1.3sr1. It was a bug :(
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