cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
2422
Views
10
Helpful
7
Replies

Call forward voicemail problem

mikehunt140
Level 1
Level 1

I am having a problem where calls that are forwarded from phone A to phone B still go to the voicemail of Phone A instead of the voicemail box of Phone B. I thought there was a setting somewhere to change it to the behaviour so the call will end up going to voicemail of phone B.. but can't find it... any one have any ideas.

I am using CCM 4.1.3 unity 4.0.5

Thanks

Richard

7 Replies 7

gpulos
Level 8
Level 8

in the callFWD model, callManager, or whatever PBX forwards the call with the original called number in the details. this number is used to revert back to a voiceMail box if the number forwarded too does not answer.

to get unity to send the forwarded call to the 'second' phones voiceMail box, you can use a call handler or just edit the original called subscribers unity configuration as follows:

on the 'greetings' page of subscriber configuration in unity, in the 'afterGreeting' section, you can send the caller to a subscriber or call handler. this will allow the caller to place a voice mail in the second phones VM box instead of the original called numbers VM box. (this is one way to do what you need)

or you can use the