04-18-2006 01:52 PM - edited 03-13-2019 12:57 PM
My Attendant Console shows all lines in an unknown state(?), even when you know for a fact that the line is in use. What would cause this?
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04-18-2006 01:55 PM
04-18-2006 01:55 PM
Any ACLs or Firewalls blocking the AC traffic?
Chris
04-19-2006 04:08 AM
Yes. We just implemented the built in firewall included in Windows XPSP2 company wide. I will make an exception and then check. thanks for the reminder.
04-19-2006 06:36 AM
Make sure you allow these ports:
TCP Ports 1099 - 1129 and 2748
UDP Ports 3223 (Line state), 4321,
also, reference this document for more details
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Chris
04-20-2006 06:26 AM
I forgot that we had jsut implemented the firewall. We made an exception for this application and all is working fine now. Thanks!!!!!!
Larry
04-18-2006 03:48 PM
Is this a new setup? Is your call control up? If not then it sounds like a ac user device association issue.
04-19-2006 06:39 AM
cderen is right, there should be no firewalls between the AC client and CCM but if is completely necessary then open those ports.
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