10-30-2007 03:58 AM - edited 03-13-2019 04:37 PM
CME 4.1(0) and IOS 12.4(15)T1 on 2851.
Also tried with CME 4.2 and 12.4(11)XW1, same problem.
Call Transfer with full-consult is not working with internal or external calls.
If I configured full-consult, I can consultate the second DN (now original caller is on hold, second dn is connected, but after pressing transfer or hangig up the phone, both lines are in status on hold and I will get hold-alert notifications and message transfer not possible on the phone with both lines on hold.
Original callers phones shows ring out, the phone (dn) which should be transfered to shows connected.
There is also no music on hold heard.
Phones are 7961G-GE and 7941G-GE. Firmware 8.2.2SR1S. We have also tried 7.03.
If we use local-consult as workaround, consultative transfer does fail sometimes.
Any suggestions?
Thanks
Peter
10-30-2007 05:58 AM
Hi Peter,
Usually this fails if you are using Transfer System Full-Consult without the Dual Line config;
A dual-line ephone-dn has one virtual voice port and two channels to handle two independent calls. This capacity allows call waiting, call transfer, and conference functions within a single ephone-dn. Dual-line mode is supported on all phone types, but is not appropriate for voice-mail numbers, intercoms, or ephone-dns used for message-waiting indicators, paging, loopback, or hunt groups. Overlays of single-line hunt groups onto dual-line buttons are supported.
Ephone-dns are created in single-line mode if the dual-line keyword is not used. Changing an ephone-dn from dual-line mode to single-line mode (and vice versa) requires that you delete the ephone-dn and then recreate it.
Examples
The following example enters ephone-dn configuration mode to create the ephone-dn 5576:
Router(config)# ephone-dn 1
Router(config-ephone-dn)# number 5576
Router(config-ephone-dn)# exit
The following example creates an ephone-dn with the number 1001 in dual-line mode. The no huntstop command allows calls to continue to hunt to other ephone-dns if this one is busy or does not answer. The huntstop channel command disables call hunting to the second channel of this ephone-dn if the first channel is busy or does not answer.
Router(config)# ephone-dn 10 dual-line
Router(config-ephone-dn)# number 1001
Router(config-ephone-dn)# no huntstop
Router(config-ephone-dn)# huntstop channel
Router(config-ephone-dn)# exit
From this good CME doc;
Hope this helps!
Rob
10-30-2007 06:01 AM
Hi Rob
Thanks for the quick reply. I have configured Duel Line ephone-dn. If I change transfer-system to local-consult it is working. But also there are some failed transfer from external callers.
Peter
10-30-2007 06:10 AM
Hi,
can you try 12.4(11)XJ4 ? All my installations with that release Ok wrt transfers.
10-30-2007 06:12 AM
Hi
I have already tried wit 12.4(11)XJ4 instead of 12.4(15)T1. Same problem.
Regards
Peter
10-30-2007 07:21 AM
Can you send config ? That is strange, full consult not working at all.
10-30-2007 09:47 AM
I understand it's unlikely, to be the cause, but can you try SCCP41.8-2-2SR4S ?
10-30-2007 10:47 AM
I have solved the problem. I can now use transfer-system full-consult and can transfer internal and external calls.
I have done the following:
telephony-service
no multicast moh 239.10.16.4 port 2000
voice-port 0/2/0
shut
disabled E&M port for Moh live-feed
application
package callfeature
no param med-inact-det enable
no param med-inact-disc-cause 16
no param med-inact-action disc
After configuring the no param ... whole section with application has gone.
I will again configure moh live feed in a few days, if call transfer works well.
Many thanks to all.
Regards
Peter
10-30-2007 10:53 AM
Ah! Thanks for letting us know. I must say, have not the slightest idea about what package callfeature does!
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