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CallBack Issue

awyle
Level 1
Level 1

Hi,

I'm having a bit of an issue with the Call Back feature. When you activate Callback on an extension and it becomes availible you get the message but when you press dial all you get is dial tone.

Has any one see / fixed this issue?

We're running CCM 4.1.3 Sr 1 and OS 2000.2.7.sr6.

Ta

Gus

4 Replies 4

gogasca
Level 10
Level 10

CSCsb05147

Behaviour change from 4.0(x) and 4.1(x). 4.0(x) Callback was per phone. 4.1(x) callback is per line

Symptom:

CallBack fail to activate if a Called Phone goes offhook/onhook.

Conditions:

Phone A: Line 1 - 3011

Phone A: Line 2 - 3012

Phone B: Line 1 - 3013

Phone B: Line 2 - 3014

1. Phone A/Line2 goes off hook and dial 3012

2. While in RingOut State, hit CallBack Softkey on Phone A

3. Phone B hit speaker button get dialtone and hit speaker button again to end the call. We went offhook on Phone B/Line 1.

Phone A doesn't get any notification about Phone B/Line 2 being available.

Because Phone B/Line 2 didn't go offhook, but Phone B/Line 1 went offhook.

Workaround:

Go Ofhook on Phone B/Line 2 and that will activate/update Phone A

mferrando
Level 1
Level 1

Hi Gus,

I'm having the same problem on my env, did you find the solution ?

Ta

Maurizio

I belive that SR2 for CCM will fix this, especiqlly if you are using 7940 & 7960 phones.

Hi,

If you install the latest firmware for the 7960/40 this will fix your problem.

Ta

Gus