06-01-2004 02:37 PM - edited 03-13-2019 05:06 AM
Folks,
Reading up on BAT and TAPS. I really Like TAPS in conjuction with TAPS as it simplifies work. But the documentation uses CRA engine as TAPS has to run a script when the admin or users dials the CTI route point. That means we would have to buy the CRA software from cisco if we wanted to use TAPS.
Any advice would be highly appreciated.
Thanks
06-01-2004 08:27 PM
Hi,
Download & install Extended services (ES),
(re)install BAT with TAPS option, install TAPS, configure ES via appadmin, start the TAPS service from MMC (it's a manual starting service)
check the comaptibility matrix for correct versions!
I've been using it for years, sweet app... ;-)
06-02-2004 05:29 AM
Hi,
I used TAPS with Extended Services and here is a simple procedure which worked great with me & my CCM 3.3(3). It is different with CCM 4.0 because you don't really need BAT anymore to use TAPS:
1- Install Cisco Extended Service on the publisher
2- Reboot the server, and log in the CRA Administration page
User: Administrator
Login : ciscocisco
3- In the Directory Setup:
Step 1 : in the Directory Hostname, put the IP@ of the Publisher, and in the Directory password, put the password of the DC Directory
Step 2 : Edit a profile (just write a name)
Step 3 : Use the default Repository file
4- In the User Maintenance:
Select a User to become the CRA Administrator, and click Finish
5- Close the Web Browser
6- Install BAT on the publisher from the "Install Plugins" CCM Adminstration page. During this installation, say yes when the program asks you if you want to install TAPS
7- On the CCM, create a CTI Route Point
8- Create 2 CTIports with consecutive directory numbers
9- Enable Auto-registration on the Primary CCM
10- Create the user "taps" and associate the CTI route point and the CTI ports with it. Configure "No primary extension"
11- On the Publisher (fake CRAserver), install the ToolforAutoRegisteredPhonesSupport.exe plugin (TAPS plugin in the "Install Plugins" CCM Administration page)
During the installation, give the IP@ of the PUBLISHER.
12- Open the web page http://
13- Create a JTAPI Subsystem
JTAPI Provider: Put the IP@ of the publisher
User ID : taps
Password :
CTI Port groups: Associate the 2 CTI ports configured previously
14- Cisco Media Subsystem:
Maximum number of channel : 2
15- Create the TAPS application:
Max Number of sessions :2
Enabled
Script: TAPS.aef
16- Create a JTAPI trigger:
CTI Route Point Directory Number
Call Control Group :
Primary Dialog Group : Cisco media group
17- Restart the Engine
18- Manually start the Cisco TAPS service in the MMC
19- It should be done:
PS: if the TAPS service doesn't want to start, check the bug CSCeb20345
Hope this will help you
jp
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